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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Near
Business response:
Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. We're glad to know our location was convenient for your needs. Being situated near local restaurants, stores, and key roadways is something many of our guests find helpful, whether they're here for work, travel, or simply passing through. We're happy that our surroundings made getting around easier for you. We appreciate you choosing to stay with us and look forward to welcoming you again in the future. Sincerely, Hotel Management
Get what you pay for. It is a non-smoking hotel, the room smells of smoke horribly.
Business response:
Dear Guest, We're sorry your room did not meet expectations, especially when you expect a clean and fresh space. We understand how disappointing that must have been. Although our guests' rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. Your feedback will be shared with our team to ensure closer attention is given to room readiness and freshness moving forward. We h... read more
Great place
J knew price to good to be true I feel like if you have a dog they safe the worst rooms for pet owners. The furniture in room needed to be set at the curb, the fridge look like it had mold on the front, but closer look it was the paint comjng off, tub dripped, and the mattress was horrible. Having said that the rrom was linen cleaned and no bugs, and cheap
Business response:
Dear Guest,We appreciate you sharing both the concerns and the positives from your stay. We’re grateful you mentioned that the linens were fresh and that the space was free from any pest concerns, but we're sorry that the overall impression of the room left you feeling disappointed. Guests traveling with pets should feel just as welcomed and comfortable as anyone else, and it’s upsetting to know you felt otherwise. We understand how frustrating it must have been to have cleanliness and maintenance issues that detracted from ... read more
Decent stay, room for improvment. The room's carpet had stains and crusty bits, the cabnets were falling apart and there was a large crack in the bathroom door but, the people were super kind and the bed was comfortable, and the bathroom was clean. Objectively this is no five star stay but its decent for a quick night's stay.
Business response:
Dear Guest,We're glad to know our team treated you kindly and that you found the bed comfortable and the bathroom clean. We're sorry the condition of the room didn't fully meet expectations. Your observations about the carpet, cabinetry, and bathroom door have been noted and will be brought to our team's attention for follow-up. While our accommodations are designed for practicality and value, consistent upkeep plays an important role in guest comfort. We appreciate you staying with us and sharing the positives and areas whe... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,219 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.