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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice, for the price.
Business response:
Ray, thank you for being our guest at Extended Stay America. We strive to provide our guests with a comfortable stay at a great price, and a review like yours serves as encouragement. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely,Hotel Management
Average Motel Overall, steps, hallways, public areas are all dirty. The room seemed clean until I moved some of the furniture and looked under the bed and found trash old food hidden there. The carpet "felt" dirty, my bare feet getting dirty after walking barefoot in the room. The A/C unit had two dirty filters. I took the off and cleaned them in the tub which did not drain. I borrowed a plunger and unclogged the tub drain and the filter residue then went down the drain.
The price was lowest in area - and yet........ for $100 a night I would have expected a real queen bed and not a double; a lot cleaner room, and some minimal in-room amenities such as a small coffee maker with supplies. I appreciate this is an extended stay location, but you know if you are renting to someone for only one or two nights and that they likely won't have some things in the room that would make their stay better. It's understandable that you can't provide those things to folks actually living on your property for... read more
Business response:
Patricia, thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team glad... read more
Coffee in room would've been nice. Overall great stay
Business response:
Fonda, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Walk in stay Some front desk personnel hard to work with, but others very good. Guess it is just a chance. Average motel, non-smoking room reeked of cigarettes. One side of motel face loud highway, other side is quiet.
Room had old cigarettes smell ,
Business response:
Matthew, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality for which we are known. Sincerely, Hotel Management
Relax My stay was great. It was quiet and relaxing.
Business response:
Mary, thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Sincerely, Hotel Management
Front desk service was very poor. The lady was over worked as most are right now, but as she was taking care of me when other guest came in she would mutter under her breathe for them to leave. She didn’t want to be there and didn’t try to make any guest happy.
Business response:
Felisha, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. On a positive note, we are happy you were pleased with our well-kept hotel. We hope you will return to experience our hotel as we would have liked yo... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.