Extended Stay America - Lexington - Nicholasville Road

Business response:

Jeffrey, thank you for staying at Extended Stay America. We are glad you had a pleasant experience and that you liked our associates. We value your additional feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Holly, thank you for reviewing your stay with us at Extended Stay America. We are glad to know overall you had a pleasant time while you were here. However, we are sorry for the inconvenience you had due to the bed. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to have the chance to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Donald, thank you for your review. We are sorry for the issues you experienced with the water temperature and regret we were unable to resolve it to your satisfaction. Your feedback will be shared with the appropriate team for review and action. We hope to see you again soon for a better experience. Sincerely, Hotel Management 

Business response:

Allan, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad you liked our location and were impressed with our comfortable accommodations. However, we regret not meeting some of your expectations and for your disappointment with our grab-and-go breakfast. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for visiting us again and for posting your review. We are glad you enjoyed your stay overall, but we do apologize for the smell in your room. This has been relayed to our housekeeping team. We hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Jason, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

John, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jerri, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management