Extended Stay America - Lexington - Nicholasville Road

Business response:

Crystal, thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our well-kept property and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked our ideal location, well-kept property, and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jeffrey, thank you for staying at Extended Stay America. We are glad you had a pleasant experience and that you liked our associates. We value your additional feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Holly, thank you for reviewing your stay with us at Extended Stay America. We are glad to know overall you had a pleasant time while you were here. However, we are sorry for the inconvenience you had due to the bed. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to have the chance to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Donald, thank you for your review. We are sorry for the issues you experienced with the water temperature and regret we were unable to resolve it to your satisfaction. Your feedback will be shared with the appropriate team for review and action. We hope to see you again soon for a better experience. Sincerely, Hotel Management 

Business response:

Allan, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad you liked our location and were impressed with our comfortable accommodations. However, we regret not meeting some of your expectations and for your disappointment with our grab-and-go breakfast. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We value your business and hope to welcome you back soon. Sincerely, Hotel Management