Extended Stay America - Lexington - Nicholasville Road

Business response:

Wanda, thank you for reviewing your stay at Extended Stay America. We're happy you had a pleasant time with us, but we are sorry that you had an unpleasant experience due to internet connectivity issues. Please know our service provider assures us the problem has been resolved and we anticipate no further trouble. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Michael, thank you for choosing Extended Stay America. We are glad you enjoyed your overall stay with us. Although our pest control provider takes all precaution, an unwanted insect may find it's way in, and we appreciate you letting us know. Thank you again for being our guest, and we would love to welcome you again soon. Sincerely, Hotel Management 

Business response:

Greg, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're glad to know you were pleased with the service provided by our associates and that our proximity to the airport was convenient for you. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Pamela, thank you for posting a review. We are pleased to know you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know you were pleased with our affordable rates, but we're sorry for not meeting your expectations with the size of your room. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management