Extended Stay America - Lexington - Nicholasville Road

Business response:

Thank you for reviewing your stay. We're glad to know you were pleased with the service provided by our associates and that our proximity to the airport was convenient for you. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Pamela, thank you for posting a review. We are pleased to know you had a pleasant time with us, but we are sorry we missed meeting some of your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know you were pleased with our affordable rates, but we're sorry for not meeting your expectations with the size of your room. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the value we offer. However, we apologize for the problems with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management