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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like cigarette smoke, including the linens.
Business response:
Thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
The price was good. The room had an old must smell. The drawers were not 100% clean and we some hair in them. The refrigerator was old and noisy and has rust on the bottom. The room had a overall feeling of being old. And the price was good. What I would expect.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the value we offer. However, we apologize for the problems with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Michelle, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Clean , good location for town activities, decent price Bring earplugs as noise form New circle road can keep you awake Grab and go breakfast very bad - muffins in cellophane and nature valley bars plus coffee or tea - that is all Needs fruit, yogurt, juice.
Business response:
Linda, thank you for being our guest. We're glad to know you were pleased with our well-kept hotel and that our location was ideal for you. However, we're sorry for the noise you experienced while you were here and for not meeting your expectations with our grab-and-go breakfast. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding b... read more
Graduation Trip to UK for my daughter This was a trip to Lexington, KY for my daughter’s graduation from UK. Upon arrival the outside looked clean and decent. Enter into the lobby to check in and was greeted nicely and polite. Had to wait because another person was checking in. Check in was very quick and simple. The agent explained everything to us and where our room was located. There is no daily cleaning service, have to bring your towels and wash cloths to the front desk to exchange them for clean ones, breakfast is in t... read more
Business response:
Casey, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked your well-appointed room and that you had a pleasant experience. We appreciate your business and hope to see you again on your next visit to Lexington. Sincerely, Hotel Management
Property was good. Staff was nice when I checked in and checked out. The room was clean and good enough for a night. Location was good too.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Getaway
Business response:
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect feedback. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,221 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.