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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy place Thin walls, dogs in rooms, and hard bed.
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager
Just OK We stayed here because our daughter and family live nearby. The hotel is convenient to shopping but on the outer edge of town. We stayed a week. No housekeeping was offered. I had to ask for even a hairdryer and coffeemaker. I didn't know where to dispose of garbage so just left it in the hall. Perhaps the hotel should give a little thought to guests who are staying a short time and offer at least every third day services. The grab and go "breakfast" was muffins and granola bars, coffee or tea. Nothing else. The pric... read more
Business response:
Thank you for taking the time to share your experience. It is great to see you valued our convenient near your family. We are also glad that you had a pleasant stay, but please accept you were inconvenienced by the trash. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Nice if you don't mind stairs and slow internet Very clean and great staff. Very slow internet even paying for upgraded service.
Bring a hair dryer... No Elevator, no hair dryer, no coffee maker. Clean room. Friendly staff. Good area. We'll be booking elsewhere on our next trip.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not aware that our location did not have an elevator, and were not told about our first floor rooms with no stairs and lift at front door. We do have hair dryers and coffee pots, as well as all kitchen accessories available upon request. This is to ensure our guests can customize their kitchens and all items are sanitized before used. In response to your feedback, I am reviewing the importance of giving guest th... read more
Literally only slept here. It is close to the interstate and grocery store/ gas stations for morning fill up. Front desk worker was confused about using my reservation from hotels.com and had to call someone to figure out how to check me in. She was very nice about everything though.
Business response:
I appreciate you taking the time to write a review of your experience with us. I'm glad you were able to rest and relax at our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Pleasant place to stay Nice hotel that is clean and convenient. Large room with a kitchen and separate bed area. Check in was quick and simple. No issue while we stayed and we would stay again if in the area.
Business response:
Thank you for taking the time to share your experience. It is great to see you enjoyed the cleanliness of your stay as well as the spaciousness in your room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Very friendly people.
Business response:
Thank you for sharing your experience. I am pleased to see you enjoyed the customer service provided by our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Older but clean. Poor breakfast. No late check out Nothing great but real bad. no late checkout. Older room. would rent it again if I just had to stay one night.
Business response:
Thank you for taking the time to respond with your comments from your recent stay with us at Extended Stay America - Tates Creek. I regret that you were not given a late check out as we do allow them. All guests sometimes need that extra time to rest or just relax before continuing their travels or go about their daily plans. It is our policy to allow late check outs, and you bringing this to my attention allows me the opportunity to review the policy with my staff to prevent such requests from being denied in the future. We... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.