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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring a hair dryer... No Elevator, no hair dryer, no coffee maker. Clean room. Friendly staff. Good area. We'll be booking elsewhere on our next trip.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were not aware that our location did not have an elevator, and were not told about our first floor rooms with no stairs and lift at front door. We do have hair dryers and coffee pots, as well as all kitchen accessories available upon request. This is to ensure our guests can customize their kitchens and all items are sanitized before used. In response to your feedback, I am reviewing the importance of giving guest th... read more
Literally only slept here. It is close to the interstate and grocery store/ gas stations for morning fill up. Front desk worker was confused about using my reservation from hotels.com and had to call someone to figure out how to check me in. She was very nice about everything though.
Business response:
I appreciate you taking the time to write a review of your experience with us. I'm glad you were able to rest and relax at our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Pleasant place to stay Nice hotel that is clean and convenient. Large room with a kitchen and separate bed area. Check in was quick and simple. No issue while we stayed and we would stay again if in the area.
Business response:
Thank you for taking the time to share your experience. It is great to see you enjoyed the cleanliness of your stay as well as the spaciousness in your room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Very friendly people.
Business response:
Thank you for sharing your experience. I am pleased to see you enjoyed the customer service provided by our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Older but clean. Poor breakfast. No late check out Nothing great but real bad. no late checkout. Older room. would rent it again if I just had to stay one night.
Business response:
Thank you for taking the time to respond with your comments from your recent stay with us at Extended Stay America - Tates Creek. I regret that you were not given a late check out as we do allow them. All guests sometimes need that extra time to rest or just relax before continuing their travels or go about their daily plans. It is our policy to allow late check outs, and you bringing this to my attention allows me the opportunity to review the policy with my staff to prevent such requests from being denied in the future. We... read more
Great overall except limited disability access to breakfast. Was visiting relatives so only interested in coffee so manageable but surprising with the rest of facilities including wheelchair ramp etc
Business response:
I want to thank you for taking the time post a review of your stay. I am glad you had a pleasant experience, despite our lack of disability access on our property. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
It was noisy. Standing water in the shower. I slept little because sounds travel readily from other rooms. The room itself was fine.
Business response:
Thank you for taking the time to give us your feedback from your recent stay with us. Please accept our apologies that you experience was not better. I can understand how uncomfortable it was to have the shower not drain properly. We will have our maintenance engineer rectify this issue. It is nice to know that the room overall was fine, except for noises that do travel. We always have someone on property to handle any noise complaints. We hope to have the pleasure to regain your business for your future travels.
Clean, Inexpensive Room with a Kitchen Check in was smooth at the Extended Stay America. Employee was very pleasant. It is now a non-smoking hotel, but the evidence (smell) of smoking once being allowed was evident in the lobby. I didn't notice it once I got the room, so either it was less strong or I adjusted to it quickly. In the morning ESA provides a basic Grab & Go area with coffee, instant oatmeal, breakfast bars and fruit (apples and oranges). I was disappointed that there weren't bananas, but I made do with the coff... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. In response to your feedback, I am reinforcing our no smoking policy at our front entrance. Smoke odor is difficult to combat but enforcing the policy of not smoking near our entrance will eliminate the odor from coming into our lobby area. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Very quiet Everything I expected. Great sound barriers keeping busy road noise out. Exceptionally quiet inside even though the hotel was quite full.
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 4.3 star rating with 879 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.