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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too shabby... Interior is a little dated, but it was a decent place for a 12 day visit. We had a fully equipped kitchen should we have needed it, stove with an oven included, full size fridge/freezer, etc. All the basics you'd need for a couple weeks are here.
Business response:
Heather, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your well-equipped suite. We take pride in providing friendly service and homelike comforts for an enjoyable experience. We look forward to welcoming you back soon. Sincerely, Hotel Management
Excellent ! Had a Great Stay. Stayed 3 days...Wondered why housekeeping didn't at least come and pull trash and make bed...didn't know what the policy was....should have been told . toilet seat was loose....not a big deal though .
Business response:
Kim, thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Please know, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Wow - Brandon, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The only negative was breakfast - super limited. Just coffee and a choice of a muffin.
Business response:
Paul, thanks for being our guest and reviewing your experience at Extended Stay America. We are pleased to know you had a great stay with us and our offerings were to your satisfaction. Your concern regarding our breakfast choices will be shared with our Brand Leaders to assist them when determining new offerings. t was a pleasure to have you as our guest, and we hope to welcome you on your next visit to our area. Sincerely, Hotel Management
Convenient location for my plan Not very please this time. It was noisy during the night by the customers either shut the door too loud or were walking along the hall way and talking too loud. The fan for heater are making noise when kicked on.
Business response:
Thanks for being our guest. We are happy to read you were benefited with our convenient location and that you had an overall nice stay. However, we apologize for the noise that disturbed your sleep and regret the inconvenience caused. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Mana... read more
would use again
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. Thanks again for allowing us to be of service, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Business response:
Aaron, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
This place needs to update seriously. Also the bathtub was dirty and needs to be replaced. There was hair on the walls and the bed was not comfortable at all. The furniture needs upgraded as it has spots where it has faded. Invest in an update for better ratings.
Business response:
Sharon, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.