Extended Stay America - Lexington - Tates Creek

Business response:

William, thank you for being our guest at Extended Stay America - Lexington - Tates Creek. We are pleased to know you overall had a great stay with us. Thanks for the business, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Gary, thank you for being our guest at Extended Stay America - Lexington - Tates Creek. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your perfect rating and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel. We are glad you liked our well-kept property and courteous staff. Having said that, we are sorry your sleep was disturbed by noise from other guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of this as we would have been happy to resolve the issue or move you to another suite. Thanks again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manage 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Lexington - Tates Creek. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager 

Business response:

Wallace, thank you for choosing Extended Stay America - Lexington - Tates Creek once again for your visit. We are happy to know you enjoyed being with us. We hope to have the pleasure of hosting you back soon. Sincerely, General Manager 

Business response:

We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager