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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no plates, silverware or anything else in the kitchen. The front desk could not even give us a paper plate, napkin or plasticware. If the beds weren't comfortable, I would have given it a 1 star because the room was in disrepair. I was hoping that it would work out for us, since I am in that area several times a year, but we won't be back.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry the kitchen wasn’t well-equipped like you expected during your stay; essentials are available upon request, and we regret this information wasn’t made clear at the time. We also apologize for the condition of your room and understand how disappointing it was to encounter maintenance concerns. We’re equally sorry that the front desk was unable to offer a suitable alternative when you needed basic items. These issues fall short of the standards we aim to upho... read more
Room had a strange smell, ran out of coffee before breakfast was over. Room was dirty they didn’t have any other rooms.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you described. It’s disappointing to hear that your room did not meet expectations and that you encountered issues with cleanliness and the breakfast service. We understand how frustrating it must have been, especially with limited room availability at the time. Please be assured that your comments have been shared with the relevant teams as we continue to work on enhancing our standards. We value your feedback and truly hope you’ll consider giving us another o... read more
Toilet ran. Fridge compressor about to go kaput. Floors were sticky.
Business response:
Dear Timothy, We’re sorry to hear that maintenance issues impacted your stay. The concerns you raised regarding the toilet, refrigerator, and flooring do not reflect the level of comfort and care we aim to provide, and we sincerely apologize for the inconvenience. Your feedback has been shared with our housekeeping and maintenance teams to ensure these matters receive prompt attention. We hope you will consider staying with us again so we can offer a more seamless and comfortable experience. Sincerely, Hotel Management
Staff was very friendly, but unfortunately the conditions of the room was very poor: smell of smoke in the lobby, dirty floors, the sheets on the bed still had hair from the previous person staying there.
Business response:
Dear Marianna, Thank you for sharing your feedback with us. We’re pleased to hear that our staff made a positive impression. However, we sincerely apologize for the issues you experienced with your room and the lobby. We understand how unpleasant it must have been to encounter cleanliness concerns, and we are addressing these matters with our housekeeping and maintenance teams to ensure future guests have a better experience. Your comments are invaluable, and we hope to have the opportunity to welcome you back for a stay tha... read more
The staff were very accommodating and kind. The facility is outdated, decrepit depressing dark odiferous stay away, unless you have no alternative.
Business response:
Dear Anthony, Thank you for sharing your feedback with us. We’re glad to hear that our staff made a positive impression and were able to assist you during your stay. However, we sincerely apologize that the condition of the facility did not meet your expectations, and we understand how this impacted your overall experience. Your comments have been shared with our team as we continue to review and improve our property. We truly appreciate your honesty and hope you might consider giving us another chance in the future to provi... read more
The A/C in the room was frozen over and leaking, never worked properly. Everything was very outdated and old. Back door broke to enter from the back parking lot. Chose because of location but will not stay there again.
Business response:
Dear Kristin, Thank you for staying with us and for sharing your feedback. Our top priority is for every guest to leave completely satisfied; therefore, we are truly sorry this was not your experience. We apologize for the discomfort caused by the malfunctioning air unit in your room and the condition of your room during your stay. We also regret the inconvenience with the rear entry access. Your feedback is valued and helps us enhance the overall guest experience. We hope you’ll consider giving us another opportunity to pro... read more
Dated and ever-present odor. Although not of relevance to me, I’m not sure how someone in a wheelchair can navigate this hotel. You have to walk upstairs to get to office (there is a makeshift elevator to navigate this part) but then after check in you have to walk up stairs to get to rooms and then navigate a spiral staircase to go up or down. No elevator. Upon entering the hotel it smelled like beer and old cigarettes. Not a pleasant smell. The carpets are dirty. We went to our room down the spiral staircase and the hallwa... read more
Housekeeping never came by to throw trash away or change towels. The whole hotel smelled like smoke even though it’s suppose to be non smoking.
Business response:
Dear Yesenia, We're sorry your experience did not reflect the standards we aim to maintain. The concerns you raised about cleanliness, maintenance, and the overall environment will be addressed with our team to ensure a more comfortable and consistent experience moving forward. We appreciate you bringing these matters to our attention and will continue working to improve the quality of each stay for our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sinc... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.