This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean, very old. Did not feel comfortable there and the room smelled like smoke upon arrival and smelled fresh smoke all night long. Actually left early and went to another hotel.
Business response:
Dear Jennifer, Thank you for taking the time to write a review of your brief visit to our hotel. We sincerely apologize for the disappointing experience. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations regarding the cleanliness issues and the odor in your room. Please know that we take your feedback seriously and will address these concerns to ensure a more pleasant experience for our guests. We hope to welcome you back for a much-improved ... read more
There was a lot of noise in the hallway all through the night, and the exit door which was right next to my room was constantly being Used. There was no coffee maker or hairdryer in the room. The door stuck It was difficult to get into the room
Business response:
Dear Domenicca, We appreciate your candid feedback regarding your recent stay with us. We apologize for the inconvenience caused by the noise and the door in your room. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations. We will address these concerns with our maintenance teams to check and fix them promptly. Please do not hesitate to contact the front desk for any assistance. Additionally, we apologize for the absence of a coffee maker and hairdryer in your room. We have thes... read more
Don’t stay here I booked this hotel for my daughter and her 2 friends. My daughter just graduated that day from college and her friends were from out of town. When they entered the room, it smelled like heavy cigarette smoke, the window was wide open and the smoke detector was covered up with a bath towel. Not to mention the pillow cases and sheets had stains on them. This is a NON SMOKING room and it even stated you will be fined if caught smoking! Needless to say, they did not stay at this hotel.
Business response:
Dear Jennifer, We sincerely apologize for the unsatisfactory experience your daughter and her friends encountered at our hotel. It's disheartening to learn about the room's condition, and we understand the significance of providing a comfortable and clean environment. Please know that we take your feedback seriously, and we are actively investigating this matter to prevent a recurrence. We are committed to redeeming your confidence in our hotel and hope to see you again soon.Sincerely,Hotel Management
All stairs no handicap accomidations
Business response:
Dear Colette, Thank you for taking the time to bring your concerns to our attention. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed about any difficulties you encountered while staying with us. Your feedback is crucial, and we will look into ways to improve accessibility to ensure a more inclusive experience for all guests. We appreciate your understanding and hope to have the opportunity to better accommodate your needs in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.