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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet seat had urine stains on it. The hotel itself was very noisy late at night. It was an inexpensive stay at the last minute.
Business response:
Dear Mark,Thank you for sharing your feedback. We apologize that your stay didn’t meet our usual standards of cleanliness and maintenance. Every guest deserves a clean, well-kept environment and exceptional service from check-in to check-out. We’re also sorry for the noise issues you experienced. Our front desk is available to address concerns and ensure your comfort. Your feedback is invaluable for our improvement, and we hope you’ll give us another chance to provide a better experience in the future.Sincerely, Hotel Manage... read more
Disappointing Hotels like this should be removed from all rental search engines and their city license to operate revoked until they fix the property. It is a shame that places like this advertise because they do not meet the basic standards of comfort, cleanliness, safety, and customer service. The room was dirty and smelly, carpet was very dirty and nasty, furniture was old, breakfast to go was a joke, worse coffee ever, a peanut butter cereal bar that tasted rancid, and old smashed muffin that a dollar tree store will hav... read more
Business response:
Dear Guest,We apologize for your disappointing experience at our hotel. Your feedback is crucial, and we're addressing the issues you mentioned with urgency. Cleanliness, comfort, and service are our top priorities, and we regret that we fell short during your stay. We're committed to improving and providing a better experience for all our guests. Please accept our sincere apologies, and we hope you reconsider and give us another chance to exceed your expectations in the future.Sincerely, Hotel Management
Not clean, very old. Did not feel comfortable there and the room smelled like smoke upon arrival and smelled fresh smoke all night long. Actually left early and went to another hotel.
Business response:
Dear Jennifer, Thank you for taking the time to write a review of your brief visit to our hotel. We sincerely apologize for the disappointing experience. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations regarding the cleanliness issues and the odor in your room. Please know that we take your feedback seriously and will address these concerns to ensure a more pleasant experience for our guests. We hope to welcome you back for a much-improved ... read more
There was a lot of noise in the hallway all through the night, and the exit door which was right next to my room was constantly being Used. There was no coffee maker or hairdryer in the room. The door stuck It was difficult to get into the room
Business response:
Dear Domenicca, We appreciate your candid feedback regarding your recent stay with us. We apologize for the inconvenience caused by the noise and the door in your room. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations. We will address these concerns with our maintenance teams to check and fix them promptly. Please do not hesitate to contact the front desk for any assistance. Additionally, we apologize for the absence of a coffee maker and hairdryer in your room. We have thes... read more
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.