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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Actually stayed her a lot until the rude ass lady that calls her self a general manager tried to accuse me of smoking and then lied and tried to yell at me like a child.. no wonder they have terrible reviews if they get new managers and her little butt kisser too they would probably keep better business! Sad it takes one lonely sad mad ugly old lady to ruin a good business
Business response:
Dear Jessica, Thank you for letting us know about your stay. Learning about your issues with one of our staff members could be much better. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we regret this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Ma... read more
It was frightening. Bad neighborhood. Staff all ex-cons. Found a dried up bug on the floor. Honestly, they couldn’t leave the dishes or kitchen supplies in the room. They had to be requested from the desk. I was afraid they would charge me. Worst hotel ever!
Business response:
Dear Susan,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Additionally, we will instruct them to clearly mention the kitchenwar... read more
Business response:
Thank you for your stay with us!
It was cheap, but not worth the money. I appreciated the staff, they were friendly and helpful, but the property was run down, dirty, smelly, and the walls were thin. There was a lot of cat hair, the chair had so, so much cat hair. The drawer in the kitchen was broken. We were on vacation and passing through for a couple days, but it was not relaxing at all so we checked out after the first night. We’re a simple couple and don’t require much, and I hate to say it but it this was just terrible.
Business response:
Dear Marshall, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can cont... read more
Disgusting
Business response:
Dear Nicole, Thank you for sharing your feedback. We regret that your experience did not meet expectations and apologize for any discomfort you encountered. Cleanliness and guest satisfaction are priorities, and we will address your concerns with the appropriate teams to ensure improvements are made. Your input is valuable, and we hope for the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
The only good thing I'd say was the staff. Friendly and attentive. Room however was terrible. Countertop was taped up with a duct tape, and a large crack was in the shower. Floors and rolling chair were extremely dirty, dresser beat up and there was a hole in the wall. Linens and bed sheets were the only thing that made us stay in the room. Room smelled like there were smokers before. I would not recommend this hotel to anyone. We were embarrassed to bring our daughter to the hotel that we came to see for the parent weekend.
Business response:
Dear Edite, Thank you for your feedback. We’re pleased to hear that the staff made a positive impression during your stay, but we regret that the condition of the room did not meet your expectations. The concerns you mentioned, from cleanliness to maintenance, are being taken seriously and will be addressed with the appropriate teams. We understand how important a comfortable environment is and appreciate you bringing these issues to our attention.Sincerely,Hotel Management
The toilet seat had urine stains on it. The hotel itself was very noisy late at night. It was an inexpensive stay at the last minute.
Business response:
Dear Mark,Thank you for sharing your feedback. We apologize that your stay didn’t meet our usual standards of cleanliness and maintenance. Every guest deserves a clean, well-kept environment and exceptional service from check-in to check-out. We’re also sorry for the noise issues you experienced. Our front desk is available to address concerns and ensure your comfort. Your feedback is invaluable for our improvement, and we hope you’ll give us another chance to provide a better experience in the future.Sincerely, Hotel Manage... read more
Disappointing Hotels like this should be removed from all rental search engines and their city license to operate revoked until they fix the property. It is a shame that places like this advertise because they do not meet the basic standards of comfort, cleanliness, safety, and customer service. The room was dirty and smelly, carpet was very dirty and nasty, furniture was old, breakfast to go was a joke, worse coffee ever, a peanut butter cereal bar that tasted rancid, and old smashed muffin that a dollar tree store will hav... read more
Business response:
Dear Guest,We apologize for your disappointing experience at our hotel. Your feedback is crucial, and we're addressing the issues you mentioned with urgency. Cleanliness, comfort, and service are our top priorities, and we regret that we fell short during your stay. We're committed to improving and providing a better experience for all our guests. Please accept our sincere apologies, and we hope you reconsider and give us another chance to exceed your expectations in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.