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Extended Stay America - Lexington - Tates Creek
- Hotels
- Lexington, KY
About this business
Location details
3575 Tates Creek Rd., Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this location I checked in but didn't stay the night. The room reeked of cigarette smoke and the cot-like beds were crammed in together leaving little walking space. Everything in the room was old, well used and it was just dark and dreary. Not at all like website. Very uncomfortable with the entire feel of the place. Did not feel safe. Apparently, I can't get a refund. Other locations may be great but this one was creepy.
Business response:
Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we regret you didn't feel safe and sincerely apologize that this was not your experience. We are disappointed to read the concerns about the property's smoke smell, cleanliness, room condition, and lighting. We will address this immediately, and we appreciate valuable feedback like yo... read more
Lacking We found the front desk staff to be very friendly and polite. The outside of the hotel was clean, however we found the hallways and the room to lack cleanliness regarding carpeting. The kitchen floor was sticky. The rooms and bathrooms are outdated and the shower curtain was moldy. The noise level above us (we were on the 2nd floor) was like elephants trotting around until after 3 AM. The back door going into the building was propped open with the outdoor rug on multiple occasions (we removed the prop everytime we fo... read more
Business response:
Dear Bart, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Still in Shock… We had stayed at this hotel before and although it’s an older hotel, it was convenient because of the kitchenette and cheap! However, this time was different. We checked into the hotel and found our room on the 1st floor, aka downstairs. As soon as we got down there, the smell was nauseating. The whole floor just smelled, funky? Just not a clean, welcoming smell. We get to our room and as soon as I open the door, there’s the bathroom. DIRTY. Sink, gross. Toilet, disgusting. Shower, full of dust and what-not a... read more
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attent... read more
I want my money back I got to the hotel after they confirmed my reservation. I walked in and was told they had no rooms available and didnt even try and help me. I called and got another room from hotels.com . After waiting 3 hours i finally am in a room. I am really disappointed and disgusted over this.
Business response:
Dear Guest, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and sincerely apologize for the issues you had with your reservation. We aim to provide exceptional service to our guests; therefore, we will address this appropriately to be more consistent in our service delivery. If you need any assistance, please reach out to the front desk directly. We are grateful for your feedback and your patience. Sincerely,Hotel Management
Terrible smoke smell, but room served the purpose. My non smoking room smelled like smoke so bad that it was unbearable. I can’t even be sure my sheets were clean because the bed and pillows smelled to. The vending machines were out of order. The bed was lumpy. BUT, all I needed was a place to lay my head at night which ultimately is what I had.
Business response:
Dear Justin, Thank you for being our guest. We apologize for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
No silverware, could not find my reservation and so had to put another one in just to have a place to sleep. Front desk rep was super nice though
Business response:
Dear Alexander, Thank you for the feedback. We were disappointed to read about your experience and apologize for not meeting your expectations. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests. We noted your feedback, which will be shared with the appropriate individuals. Safe travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Tates Creek
How is Extended Stay America - Lexington - Tates Creek rated?
Extended Stay America - Lexington - Tates Creek has a 3.5 star rating with 1,405 reviews.
When is Extended Stay America - Lexington - Tates Creek open?
Extended Stay America - Lexington - Tates Creek is open now. It will close tomorrow at 12:00 a.m.