Extended Stay America - Livermore - Airway Blvd.

Business response:

Ryan, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are sorry for the issues you had with the air conditioner and regret the inconvenience it caused. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management 

Business response:

Robert, thank you for your recent stay. We are glad you were satisfied with our hotel overall. However, it seems our housekeeping department overlooked a few issues in preparation of the room prior to your arrival. We apologize for any inconvenience this may have caused. We hope you will give us a chance to welcome you again in the future so we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Heather, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we regret not meeting some of your expectations. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Roy, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and comfortable suites, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear lovely comments from our guests. It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is nice to know you found your suite clean and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

James, thank you for choosing Extended Stay America and for your lovely review. We are delighted to know you liked our friendly staff and our well-equipped kitchen. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management