Extended Stay America - Livermore - Airway Blvd.

Business response:

Nora, we appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we are delighted to know your stay was a relaxing one due to the calm atmosphere and the comfortable bed. Thank you once more for your positive comments, and we look forward to welcoming you again soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Jesse, thank you for reviewing your visit. We're sorry for the cleanliness and odor issues you encountered in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Anthony, thank you for being our guest at Extended Stay America. We're glad you were pleased with our well-kept property and that you found us to be at a fair price. However, we're sorry for your disappointment with our in-room amenities. Please know as per brand standard, the items such as kitchenware and toiletries are kept at the front desk and are always complimentary. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to read you had an enjoyable, comfortable stay and our location close to many restaurants was perfect for your needs. However, we are sorry you were unhappy with the hotel's policy. We appreciate you being our guest and look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Joel, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Joseph, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Roy, thank you for the kind review. We are delighted to read you liked our quick check-in service and that you had a pleasant stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management