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Extended Stay America - Livermore - Airway Blvd.
- Hotels
- Livermore, CA
About this business
Location details
2380 Nissen Dr., Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Below standards and expectations Very load rooms, I asked for a wake up call and never received one. When I asked why it was not executed, the front desk person said " I write it on a piece paper and attach it to the dryer and it is up to them if the execute or not. (Very Unprofessional) Instaead of staying long term at an Extended Stay, I prefer to pay higher prices somewhere else. My intention was to stay long term (1-12 months) I decided against this location because of the lack of customer service and cleanliness
Business response:
Arthur, thank you for staying with us and for your feedback regarding our front desk service. We are so sorry our service kept you from having an excellent stay. Your comments have been shared with our team, as our goal is to ensure every guest has an excellent experience throughout their stay. Thanks again for your comments and we hope you will stay with us again. Sincerely, Hotel Management
Smelled like ass literally. Staff never came too give us at least a air freshener or offered a room. U could hear ppl walking around upstairs all night. Not recommended.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the difficulties you faced in your room and for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Breakfast included? They were out of coffee, creamer and muffins by 9am when I checked out. Not cool. 😐
Business response:
Sandy, thank you for being a guest at our hotel. We are sorry you were not able to take advantage of our grab-and-go breakfast. Your feedback is shared with the appropriate team to find out what went wrong and ensure such incidents do not repeat. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Livermore - Airway Blvd.
How is Extended Stay America - Livermore - Airway Blvd. rated?
Extended Stay America - Livermore - Airway Blvd. has a 4.2 star rating with 1,458 reviews.
When is Extended Stay America - Livermore - Airway Blvd. open?
Extended Stay America - Livermore - Airway Blvd. is open now. It will close tomorrow at 12:00 a.m.