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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My remote wasn’t working staff tried to help but still didn’t work staff was nice enough to switch me to another room however My non smoking room smelled like cigarettes.
Business response:
Dear Kayla,Thank you for your feedback. We apologize for the inconvenience caused by the malfunctioning remote and the smell of cigarettes in your room. While we’re glad our staff was able to assist and offer a room change, we regret that your new room did not meet expectations. Your comments will be addressed with our team to ensure improvements are made.We value your input and hope to provide a better experience during your next stay.Sincerely,Hotel Management
Property under construction whole first floor dirty and loud. The breakfast offered is a nasty joke.
Business response:
Dear Stephanie, Thank you for sharing your feedback. We apologize for any inconvenience caused by the noise and cleanliness issues you encountered. We understand how this may have affected your stay, and we are grateful for your patience. Your comments about the breakfast offerings are noted, and we will pass them along to the team for improvement. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
The bed was old and shaky I want a refund
Business response:
Dear Kevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
There were roaches, filthy curtains and hair still in the shower in my room
Business response:
Dear Taja,Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we understand your frustration. Rest assured, your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Valve on shower broken Could not shower in AM manager was suppose to call me Did not Would like a credit on room horrible
Business response:
Dear Marie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Absolute horror show of a hotel. Property is dilapidated. My first room had a leak under the sink and a smoke alarm that kept beeping. Told the staff at 8:30am about it and when I came back in the evening it was never fixed. Called them again and they said that maintenance left for the day and they had to change my room. Gave me an “upgraded room” to compensate and the first thing I saw in the bathroom when I walked in was a live roach in the bathroom. Called Orbitz for help and they were useless. Just gave me a $25 credit
Business response:
Dear Kenneth,We apologize sincerely for the distressing experience you encountered during your stay. Issues such as maintenance delays and pest concerns are unacceptable, and we regret the inconvenience this caused, especially after being moved to an upgraded room. Please know that we are addressing these matters urgently with our maintenance and housekeeping teams to ensure all rooms meet the high standards our guests deserve. We understand the frustration this experience brought and appreciate your feedback as it highlight... read more
I wish I read the reviews before wasting my money at this place . I got to the hotel and they had a sign at the desk that they would Be right back waited 20 mins only to realize the girl was sitting right back there to the side. While waiting to check in I saw multiple people walking in and out and it just looked like a sketchy place, finally checked in get to my room And it smelled so bad. I literally just left my key and walked back out the room . I was gonna complain and check out but it was a long line of people , who ju... read more
Business response:
Dear Melvice,Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered during your visit, especially regarding the check-in process and the unpleasant odor in your room. Your comfort and satisfaction are important to us, and we regret not meeting your expectations this time. We understand how these factors can affect your stay and are committed to addressing these concerns to improve our services. We appreciate your feedback and hope you might consider giving us another chance... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.