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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
房间洗发用品没有，没有热水
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the lack of toiletries and the hot water issue during your stay. We understand how essential these amenities are for a comfortable visit, and we have shared your feedback with our team to help prevent similar situations in the future. We appreciate your patience and hope you might consider returning to provide a more seamless, comfortable, and enjoyable experience on your next visit. Sincerely, Hotel Man... read more
They did not let me checkin because I had lost my ID. And when I try to get a refund they said they have no record of my stay even though I had a confirmation number and checked my credit card records that I was charged. Please help me get the refund for this reservation. 72068946408507
Business response:
Dear Guest, We are disappointed to learn about the inconvenience you experienced upon arrival. Please note that a valid government-issued photo ID is required for check-in as part of our standard policy. We understand how frustrating this situation must have been and appreciate your patience. Please revisit us another time. Sincerely, Hotel Management
The bed was uncomfortable and the walls were thin so I did not sleep well. The bathtub had dust in it so it seems it hasn’t been cleaned in a while. I had trouble getting in and out of the hotel in the morning to take my dog out and instead of someone providing assistance the door, the receptionist did nothing while the guest at the counter spoke loudly about me like I wasn’t there. I couldn’t get back in and again I hear rude comments such as “should I let her in? I’m not gonna let her in”. I was treated as if I was a vagra... read more
Business response:
Dear Guest, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate you bringing thi... read more
所有方面都不好。
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry your experience did not meet expectations. We value your input and hope you might consider giving us another opportunity in the future to provide a better experience. Sincerely, Hotel Management
Room is smelling I asked them to at least do room spray but they did not even do it
Business response:
Dear Sunil, We apologize that your room did not meet your expectations regarding freshness. We understand how important a clean and pleasant environment is, and we regret that your request was not fulfilled. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, as our staff typically works hard to deliver outstanding service. We sincerely apologize that this was not the case during your recent stay. Your feedback has been shared with our housekeeping team to ensure guest comfort i... read more
Our stay at this hotel has been the worst. This was a last minute trip to visit our son and family. We were faced with the Ryder Cup shortage of hotels and of course triple room rates. Our room had flying bugs either gnats or fleas in our room. I collected at least 10 or more whenever we were in the room which was only to sleep at night. They kept coming in. I collected some dead in a bag. The TV control volume was broken. No hair dryer. No cleaning of room even when I asked the second day. No clean towels when required. Dir... read more
Business response:
Dear Michael, Thank you for choosing to stay with us and for taking the time to share your feedback. We always aim to provide a clean, comfortable, and well-maintained environment, and we’re sorry your experience didn’t fully reflect that. It’s very unusual for our team to be unresponsive, as our housekeeping staff works hard to make every guest feel well cared for. Our suites are designed for longer stays, with a home-like feel, so many guests bring personal items like hair dryers and toiletries. However, these items are al... read more
Beware of this Extended Stay Suites, Melville, NY. Don’t give reviews often on Google, but this place royally sucked, checked out a day early. Absolute garbage. 1. Floors were sticky, previous spills and not cleaned? Who knows? 2. Ventilation fan in bathroom was very loud and rattling 3. Staff did not clean rooms 4. Staff did not give new sheets, or make beds 5. Staff did not give new bathing towels - you must request towels and swap yours out 6. The shower/tub backed up several times No positives. And to charge $1k or more ... read more
Business response:
Dear Mark, Thank you for reviewing our hotel. We’re truly sorry your stay fell far short of expectations and caused significant frustration. Your description of cleanliness, maintenance, and service concerns is unacceptable, and we sincerely apologize for the discomfort and inconvenience you experienced. Feedback like yours is essential in helping us evaluate and improve our services, from housekeeping to room upkeep and guest communication. We take your comments seriously and are committed to making meaningful changes to pr... read more
Cheap, cheap cheap. Cheap towels, cheap paper products and zero amenities. The structure of the building must have used the cheapest construction materials available as we could hear people snoring from two different rooms. No shampoo, no hairdryer, etc. you get the picture
Business response:
Dear Barry, Thank you for taking the time to share your feedback. We’re sorry that certain aspects of your stay did not meet your expectations. Our team works hard to provide a comfortable and welcoming environment for all our guests, and your comments help us identify areas where we can improve. We appreciate your observations and hope you’ll give us another opportunity in the future to provide a stay that is more comfortable and enjoyable. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.