This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet was fast. Staff was nice and remembered my name. Air condition was strong. Bathroom was a bit flimsy?
Yes
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our guests as it helps us understand their experiences and continue improving our services and facilities. Our team at Extended Stay America is committed to providing a comfortable, welcoming, and reliable stay for every guest who chooses our property. Your feedback is valuable and encourages us to keep working toward maintaining a pleasant environment and attentive service for all visitors. We sincerely appreciate your... read more
The staff has been amazing, my pet and I have felt safe, and we have not had any issues during our stay.
The staff was amazing. Super respectful and hardworking group. I would definitely stay again.
Business response:
Dear Guest, It’s wonderful to hear that our team made such a strong impression on you. Knowing you found them courteous and dedicated means a great deal to us, as we truly value delivering attentive and respectful service. Your kind comments have been shared with our staff as encouragement to continue providing the same level of care to every guest. We appreciate your willingness to return and look forward to welcoming you back to Extended Stay America for another positive stay. Sincerely, Hotel Management
Excellent service with the managerJose and other team. But when I informed the front desk of the roaches in my room, he promised to transfer me to another room but it didn’t happen. severe cockroach infestation in a hotel requires immediate, professional fumigation and pest control, as these pests are serious sanitation hazards that breach the legal duty to provide habitable, clean accommodation. Also my room is next to the highway so it’s really very noisy. I took a photo of a roach in my room ceiling. I also saw them in th... read more
Business response:
Dear Guest, We’re glad you felt supported by Jose and our team during yourstay. We understand how troubling it must have been to see pests in your room and to manage the noise from the highway. Your observations are valuable and give us perspective on how to make stays more comfortable. We truly appreciate your patience and your recognition of our team’s efforts. Thank you for sharing your experience, and we hope you’ll consider returning so we can provide astaythat is more relaxing and enjoyable. Sincerely, Hotel Management
Check in was bad and found a roach in my clothes
Business response:
Dear Guest, We apologize for the less-than-welcoming experience upon arrival and regret that your accommodations did not offer the level of comfort you anticipated. This is not the impression we strive to leave, and we understand how disappointing such moments can be. Your comments have been carefully noted and will be shared with the appropriate team to ensure greater attentiveness moving forward. We appreciate you taking the time to bring this to our attention and hope you will consider giving us another opportunity to del... read more
Clean room, friendly staff.Convenient location to a lot of cafes and restaurants. Has some noise from the freeway. Breakfast ha minimal amount of food.
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,588 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.