Extended Stay America - Los Angeles - Arcadia

Business response:

Dear Guest, We are glad to know you had a positive experience with us! It is always rewarding to hear that your stay met your expectations. Our team works hard to provide a comfortable and welcoming environment for every guest. Thank you for choosing Extended Stay America—we truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We appreciate your kind words regarding our friendly team and the overall cleanliness of the property. However, we sincerely apologize that the condition of the rooms, limited services, and perceived value did not meet your expectations. We understand your concerns regarding staffing and maintenance, and we are actively working to improve both our service levels and property condition. Your comments are very important to us as we strive to enhance the guest experience. We truly value ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to know that you had a pleasant stay at Extended Stay America and that everything met your expectations. Your kind words are truly appreciated and serve as great motivation for our entire team to continue delivering excellent service and comfortable experiences to all our guests. It was a pleasure hosting you, and we are glad we could contribute to your enjoyable stay. We look forward to welcoming you back for another wonderful experie... read more

Business response:

Dear Guest, Thank you for your feedback. We truly appreciate you taking the time to share your experience with us. While your review was brief, it is important to us that every guest feels heard and valued. Our team is committed to continuously improving our services and ensuring a comfortable and pleasant stay for all our guests. If there is anything specific you would like to share, we would be happy to learn more and assist you better. We look forward to welcoming you again and providing an improved experience. Sincerely,... read more

Business response:

Dear Guest, We are sorry to see that your experience did not meet your expectations. While we understand your rating reflects your dissatisfaction, we regret that we did not have the opportunity to address your concerns during your stay. Providing a comfortable and positive experience for our guests is very important to us. Your feedback is valuable and helps us identify areas where we need to improve. We hope you will consider giving us another chance in the future, and we look forward to the opportunity to welcome you back... read more