Extended Stay America - Los Angeles - Arcadia

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are very sorry to hear that you were disappointed and uncomfortable with your stay, and we understand how upsetting it must have been to encounter cleanliness concerns upon arrival. We strive to ensure every guest has a comfortable stay, and we genuinely regret this was not your experience. Your feedback has been shared with our housekeeping team to ensure closer attention to cleanliness and room readiness for future guests. We appreciate your input and hope you wil... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay and for sharing such a kind review. We’re delighted to know your room felt clean and comfortable and that our team made a great impression throughout your visit. Feedback like yours means a great deal to us and reinforces the care we strive to provide every day. We’ll relay your compliments to the team, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for sharing your experience with fellow travelers. We’re delighted to know that the cleanliness of your room and the comfort of the surrounding area contributed to a pleasant visit. It’s always encouraging to hear that guests feel relaxed and secure throughout their stay, as this is precisely what we strive to provide. We appreciate your business and look forward to welcoming you again at Extended Stay America in the future. Sincerely, Hotel Management