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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very courteous. Room shower had poor water pressure and poor hot water. Pet fees are ridiculous considering i paid to stay there for 3 weeks. Laundry room use was also expensive.
Business response:
Dear Guest, We truly appreciate you sharing both the positives and the challenges from your visit. While we are glad to hear that our team was courteous and welcoming, we sincerely apologize for the issues with water pressure and hot water in the shower, as this should never impact your comfort. We also regret that the pet fees and laundry costs felt unreasonable during your extended time with us, as we understand how important value and convenience are for longer visits. Your feedback has been shared with the leadership tea... read more
Excellent
Great place to stay, regardless of coet
Business response:
Dear Bryan, Thank you for choosing Extended Stay America and for sharing your thoughts. We are pleased to hear that your visit was such a positive experience overall. Creating a welcoming and dependable stay is always our goal, and it’s rewarding to know that this was reflected during your time with us. We truly appreciate your feedback and look forward to welcoming you back again whenever your travels bring you our way. Sincerely, Hotel Management
The room has a window that facing a busy road( not sure if it’s freeway) horrible noise at night, but the staff there were really nice and helpful, love them
The staff was friendly and it was easy to check in and get my room. The location was close to everything. The room was spacious. We had 2 queen beds and a small kitchen. Beds were comfortable. So if you’re looking for someplace just to rest for the night and you’re in a budget, it did its job. The con’s… the bathroom wasn’t the cleanest. It could have used more attention to detail such as the constant drip from the tub faucet, corners of the tub were dirty, paint was peeling a bit. We found 2 roaches in the kitchen so we mad... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We appreciate your kind remarks regarding the welcoming service you received, along with the convenience and overall comfort that supported your stay. At the same time, we sincerely regret that certain aspects of the accommodation did not meet the standards we aim to maintain, which understandably affected your overall impression. Your comments have been shared with our team to reinforce greater attention to detail and consistency in room readiness. ... read more
OK
Business response:
Dear Guest, Thank you for staying at Extended Stay America and taking the time to share your review. We are dedicated to providing a comfortable and pleasant atmosphere for all our guests, and it is a pleasure to know you enjoyed everything we have to offer. We look forward to the opportunity to welcome you back again soon. Sincerely, Hotel Management
客房够大，服务礼貌，打扫不是很及时
Tv stopped working, staff attended the front desk during the day but at night there was no one there and no call button or bell to ask questions. It was a decent place to sleep that allowed us to bring our dog but I don't think we'll be back.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry that the television issue impacted your comfort and that the front desk availability during the evening made it difficult to get assistance when needed, as support should always feel accessible for our guests. We’re glad the property provided a convenient option for traveling with your dog and offered a suitable place to rest. Your comments have been shared with the leadership team to help improve communication and guest support moving forw... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,655 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.