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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick stay and the property and room was clean. Staff was friendly and helpful. Will stay again.
Business response:
Thank you for staying with us and leaving a review of your experience. It is a pleasure to know you enjoyed your stay at our well-maintained property and that our courteous associates took great care of you. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management
1. parking lot is scattered with trash. 2. Plates and pots are in the hallway not collected until the next day. 3. shower water is small and cold.
Business response:
Thank you for being our guest. A well-maintained property sets the tone for an excellent stay, but we apologize as this wasn’t your experience. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you consider a return visit to our hotel so that we can provide you all a better stay on a future date. Sincerely, Hotel Management
Value Satisfied
Business response:
Scott, thank you for reviewing your stay at Extended Stay America. We are delighted to know you had a pleasant visit and that you liked our friendly associates. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
The Checkin process was really terrible. Had to wait 35 mins to get checked in. The room that was provided was not cleaned at all!! Liquor bottles on the counter, garbage everywhere :-(
Business response:
Arvind, thank you for your recent stay at our hotel. We apologize for the issues you experienced at check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We are also sorry for the cleanliness issues you faced while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happ... read more
the staff were very accommodating and super nice. the room its self was beat up and due for a face lift.
Business response:
Thank you for sharing your feedback with us. We are glad you had a pleasant stay with us, but we apologize as you were not completely happy with the condition of your room. Your feedback regarding the update will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The property was run down and the bed skirts were dirty. Hair was left in a couple places in the room. We switched rooms but ended up not staying at all. Parking was full by the time we arrived late at night so we left the keys at the desk.
Business response:
Thank you for visiting our hotel. We are sorry for the cleanliness issues you encountered in your rooms and regret it compromised your stay. Your feedback is concerning to us so we have shared your comments with the housekeeping team to be more attentive in their work ensuring our future guests’ do not face a similar problem. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,397 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.