Extended Stay America - Los Angeles - Arcadia

Business response:

Thank you so much for making us your preferred choice of hotel. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided excellent service. Thank you again for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay. We are sorry for the issues you encountered with the coffee machine and regret that we could not make it up to you while you were here with us. We have alerted our maintenance team about this, and they will check it to fix it immediately. We hope other than this, you had an overall pleasant stay and you will come and stay with us again soon in the future. Sincerely, Hotel Management 

Business response:

Oscar, thank you for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management 

Business response:

Robert, thank you for your comments. We are sorry our hotel did not meet your expectations and regret the inconvenience caused. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the service issue you encountered in your suite. Your comments have been shared with the appropriate team to ensure your experience is not repeated. Please know, our housekeeping services are provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you for being our guest, and we hope to serve you better in the future. ... read more