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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Value Satisfied
Business response:
Scott, thank you for reviewing your stay at Extended Stay America. We are delighted to know you had a pleasant visit and that you liked our friendly associates. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
The Checkin process was really terrible. Had to wait 35 mins to get checked in. The room that was provided was not cleaned at all!! Liquor bottles on the counter, garbage everywhere :-(
Business response:
Arvind, thank you for your recent stay at our hotel. We apologize for the issues you experienced at check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We are also sorry for the cleanliness issues you faced while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happ... read more
the staff were very accommodating and super nice. the room its self was beat up and due for a face lift.
Business response:
Thank you for sharing your feedback with us. We are glad you had a pleasant stay with us, but we apologize as you were not completely happy with the condition of your room. Your feedback regarding the update will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The property was run down and the bed skirts were dirty. Hair was left in a couple places in the room. We switched rooms but ended up not staying at all. Parking was full by the time we arrived late at night so we left the keys at the desk.
Business response:
Thank you for visiting our hotel. We are sorry for the cleanliness issues you encountered in your rooms and regret it compromised your stay. Your feedback is concerning to us so we have shared your comments with the housekeeping team to be more attentive in their work ensuring our future guests’ do not face a similar problem. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No ice machines I need to remember that this hotel chain does not provide ice machines.
Business response:
Michael, thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant time with us, we regret the inconvenience caused due to the ice machine. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
Price is great. Clean rooms and business.The staff member at check in was super friendly. Amenities are nice as well
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Kindness goes a long way. The hotel was nice and clean. The beds were very comfortable and it was very quiet in the hotel. I wasn't happy that the website indicated breakfast and that wasn't true. Another site said continental but it wasn't even that. It was called " Grab and Go". There wasn't anymore instant oatmeal and that is what I can eat because I'm Gluten Intolerant. There were hard granola bars. Not very tasty and muffin that I can't eat. If it's continental then where was the yogurt or fruit? I was upset and Patty t... read more
Business response:
Carrie, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Ona positive note, we are glad to read you liked the comfort of our beds and the service provided by Patty. We wi... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,414 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.