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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the breakfast menu was very limited, the hallways were very dirty, they haven't vacuum at all in weeks, literally they were very dusty, and you can see the same cereal on the hallways carpet for the whole week
Business response:
Dear Guest, We understand how important a fresh environment and satisfying morning options are to an enjoyable stay. Your perspective regarding the variety offered and the overall condition of shared spaces has been noted and is appreciated. Guest feedback plays an important role in helping us identify opportunities to enhance comfort and presentation throughout the property. We value your input and the time you took to provide it. We hope you will consider staying with us again in the future, allowing us the opportunity to ... read more
The bed was very old but it was still ok… after a while I didn’t notice it until I moved. There were roaches and the building smells like it is notoriously toxic to humans. That’s why I left
Business response:
Dear Guest, Thank you for sharing your experience with us. We take concerns regarding overall comfort and cleanliness seriously and appreciate you bringing this to our attention. Maintaining a pleasant environment for every guest remains important, and your feedback will be shared with our team to improve areas that did not meet expectations. We value transparency and are committed to ongoing efforts that support a better stay. Sincerely, Hotel Management
The room felt dingy. The cleanlinedd standard was confirmed when we saw (and killed) 2 bugs in the kitchen area. The heater didn't work. So staff gave us extra blankets. There wasn't enough hot water. The staff said they couldn't get a technician in for the water heater since it was the holidays. Worst stay ever. The only reason we begrudgingly stayed was because we were just too exhausted to pack up again.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the overall condition of the room felt uninviting and that cleanliness concerns in the kitchen area caused discomfort. We also regret that the heating system did not function as expected and that the availability of hot water fell short, particularly during a time when rest and comfort were most needed. We understand how frustrating it can be to encounter these issues while already feeling tired, and we recognize how this impacted your decision to rem... read more
This hotel was nasty. It was old and run down. The bathroom was not clean. My room was just a few yards from the interstate and was very loud, so much so that I could not sleep. The heat didn’t work in my room and it was very chilly. I left the hotel after one night, despite having an 3 night reservation, and went elsewhere.
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. We understand how disappointing it can be to encounter a property that feels dated and poorly maintained, and we regret that the bathroom’s condition fell short of acceptable standards. We also recognize how disruptive excessive noise can be, especially when it interferes with rest and sleep. Additionally, we understand how uncomfortable it must have been to experience heating issues, particularly during cooler conditions. Your comments have been share... read more
Didnt go to breakfast. This olace needs lots of cleaning.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that the overall cleanliness of the property did not meet your expectations, as this is a fundamental aspect of a comfortable stay and one we take seriously. Your comments will be reviewed with our housekeeping team to ensure greater attention to the overall upkeep and presentation of our accommodation. While we understand you did not attend breakfast, we appreciate you noting your overall impression, as it helps us better understand where improveme... read more
My partner and I stayed here New Years Eve/ Day. At around 8am a lady worker unlocked our door & tried coming inside our room (thinking nobody was in the room). I stepped outside to see if it was room service & saw nothing. I’m only left to believe that they were trying to come inside the room to steal. I will not be staying here anymore.
Business response:
Dear Guest, We’re very sorry to hear about the distressing experience you described, and we take incidents involving privacy violations and security concerns very seriously. An entry attempt into an occupied room is concerning, and we understand how unsettling this must have felt, particularly early in the morning. Please know that matters of this nature are reviewed with urgency and care, and we will take appropriate measures to address the issue and prevent similar occurrences in the future. We sincerely regret the overall... read more
TV don’t work Very cheap quality towels and Linen We got kitchenware for only one room out of two rooms for two families WiFi is not free, Listing says free WiFi and TV Breakfast is horrible, black coffee, protein bars, packed cold muffins and Quaker Oats. Not worth for the money they ask for.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We would like to clarify that WiFi is included at no additional cost, though upgrades are available for a small fee. Also, our grab-and-go breakfast is complimentary, designed to provide a quick and convenient start to the day. However, we regret that these aspects fell short of expectations. Additionally, we apologize for any frustration caused by the TV. We truly value your observations, as they help us identify areas for improvement and better meet guest ... read more
The toilet in my room ran all day and night and would not flushhe properly. Since the maintenance crew was on vacation I had to move rooms. The new room smelled like molasses and the windows wouldn't open so cooking wasn't an option. The place is full of cockroaches.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We understand how disruptive it can be when room features do not function as expected, and we apologize that the alternative offered fell short of expectations. Your insights regarding upkeep and pest presence are concerning, and we will share them with the appropriate teams to prevent similar occurrences moving forward. Your observations are invaluable to us as we are always reviewing how we can uphold our standards and improve the level of care our... read more
The room was dirty, trash bag left in the sink, prime in the floor around toilet, dead bugs, hole in the wall and even after asking TWICE no one came to fix anything. Then the TV stopped working! Most of the staff were nice but being told they “didn’t have time” to come clean my room (and I was stuck for 4 days!!!) I gave up.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort you felt in your room and the lack of timely assistance, as we understand how frustrating housekeeping oversights and delayed responses can be. Your experience does not reflect the level of care and attention we strive to provide, and your comments will be reviewed internally to help prevent such lapses from repeating. We hope you’ll consider giving us another opportunity in the future to welcome you back so we can provide a more seaml... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.