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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient I needed a place just for the night so that I could spend Thanksgiving with my family - without actually spending the NIGHT with my family. Extended Stay provided the convenience I wanted and the price I was comfortable with paying. The kitchen was nice (though I didn't really need it). The bed was pretty uncomfortable, though. And the freeway nice is really loud (the 210 is right outside your window - literally!)
Bug infested
Business response:
Dear Guest, We are sorry to hear about your experience and understand how distressing this must have been. Concerns related to pests are taken very seriously, and we regret any discomfort or inconvenience this situation may have caused during your stay. While property conditions can occasionally vary, this does not reflect the standards we aim to uphold. Your feedback has been shared with our team for immediate attention and thorough review, so appropriate corrective steps can be taken. We truly value your input as it helps ... read more
The staff were understanding and very helpful when we checked out shortly after checking in due to how dirty our room was. There was a cockroach issue, the floor was sticky in places, and there were food particles on the floor in our room. The hotel is older which isn't an issue, but the cleanliness was problematic, and I did not feel like I could stay there for the night.
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear our team was helpful and understanding during your early departure, but we sincerely apologize for the condition of your room and the discomfort it caused. This is not the level of cleanliness we aim to provide, and we understand why you did not feel comfortable staying. While our property may be older, maintaining a clean and welcoming environment is a top priority. Your comments will be shared with our housekeeping and maintenance teams to ensure improvements are... read more
The pictures in the app were nothing like what they looked like in real life. The rules were old. They were dirty. The stove was dirty. There was dust all over the toilet was old and dirty. It was not a good stay at all. I will never stay in this hotel again. I took a friend with me and I was very embarrassed because I was paying for the rooms to give us a nice weekend away.
Business response:
Dear Guest, We are very sorry to hear that your stay did not meet your expectations. We understand how disappointing it must have been to arrive and find the property and rooms in a condition that did not match your expectations. Cleanliness and comfort are essential, and we recognize how frustrating it can be when these standards aren’t met. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that... read more
Roaches in room
Business response:
Dear Guest, We sincerely regret the inconvenience caused by the issue you experienced during your stay. Please be assured that cleanliness and hygiene are of utmost importance to us, and we will share this concern with our pest control teams to ensure it does not recur. Your comments help us improve and maintain our standards. We truly value your patronage and hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
bathroom sink is clogged, takes a while for the water to drain down. Bugs crawling on the floor, refrigerator is locked-can't be open. garbage outside the main lobby is overflowing.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the clogged bathroom sink, the condition of the refrigerator, and the cleanliness concerns you observed inside the room and outside the main lobby. These matters are certainly not the standards we aim to provide for our guests. Your comments will be shared with our housekeeping and maintenance teams. We truly appreciate you bringing this to our attention and helping us improve. We hope to have the opportunity to welcome you back for a better experie... read more
Should 1st off the lobby was dirty and smelled unclean, the floors look like they haven’t been cleaned in YEARS, as soon as we walked into the room we were met with an overwhelming chemical smell later to be identified as a roach bomb. There was 2 dead roaches on the bed, baby roaches crawling on the bathroom counter. After complaining all I was told was sorry but there is nothing a can do. I couldn’t be switched to another room or get a refund after only being there for 5 minutes. I left and did not stay at this property. H... read more
Business response:
SUGGESTED RESPONSE: Dear Guest, We’re very sorry to learn that you chose to leave shortly after arrival due to the condition of the lobby and guestroom and the way your concern was handled. The level of upkeep and overall presentation you described is not acceptable, and every room should be thoroughly inspected before being assigned. We also regret that a prompt alternative solution was not offered when you raised these concerns. Your feedback will be reviewed with the relevant teams to ensure that the areas you’ve highligh... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.