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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet was spots
At night time it was some cockroaches in the kitchen room and bathroom
Business response:
Dear Guest, We’re sincerely sorry for the discomfort you encountered and understand how distressing that must have been. Maintaining a clean, well-kept environment is one of our highest priorities, and we have shared your comments with the housekeeping and pest control teams for immediate review. We truly appreciate you bringing this to our attention and hope you will allow us another opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The property and staff were average but the room itself but poor to dingy, bedroom door hit door jam, bathroom door didn’t lock shower head although may have been for handicap accessible, was really low couldn’t stand underneath it. Floor was sticky.
Business response:
Dear Scott, We appreciate you sharing your experience and are sorry to hear that your accommodations did not meet your expectations. It is deeply concerning that several aspects of your room, including the bathroom features and overall condition, impacted your comfort, and we understand how frustrating this must have been. While certain design elements and accessibility features may have limitations, maintaining a clean and functional environment is always a priority, and your feedback has been shared with our management and... read more
The hotel and rooms are not what the website photos represented. The rooms and furnishings are very dated. Like from the 1980s or 90s. The kitchen had a hot plate appliance I have not seen since TV shows from a long time ago! Definitely can use a full refurbishing. Biggest problem is this hotel uses super strong chemicals to clean. During the stay, the entire room smelled like chemicals & strong bleach. We tried opening windows to air out literally all day, but it simply did not help as it was too strong.
Business response:
Dear William, Thank you for taking the time to let us know about your stay with us. We regret to hear that we did not meet expectations and sincerely apologize for the discomfort caused by the cleaning product smell and the dated condition of the furnishings. Our housekeeping team strives to maintain a high level of cleanliness, but we understand that the use of strong solutions can sometimes be overwhelming. Your feedback will be reviewed internally to explore safer and more balanced cleaning practices, as well as to priori... read more
My bed had hair (not mine) the bathroom was moldy, creamer container for coffee was empty and I asked for more and was told “no” waiting on shipment. Trashcans in the building overflowing with trash, hotel rug was discussing. It was gross hotel all the way around!!!
Business response:
Dear Norma, It’s disappointing to hear that your stay did not provide the comfort and quality you anticipated. We regret that the overall cleanliness and upkeep of our property did not meet expectations and that certain amenities were unavailable during your visit. This is not the level of service and comfort we strive to provide, and your feedback has been shared with our team to ensure better upkeep and availability moving forward. We remain committed to enhancing our guest experience and would appreciate another opportuni... read more
Web said house keeping can be done on request. Turned out guests have to stay for two weeks to have rooms cleaned. Guests have to bring down used towels to change new ones. On second day of our stay we did that n the staff said they ran out of fresh towels! Returned at nite, we wanted to do laundry. Turned out machines not working. The room was locked! Breakfast is poorer than basic.Have food on the table. Serve yourself is fine. But nowhere to eat. Had to bring food to the room to eat. We decided to check out one day early.... read more
Business response:
Dear YUN, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with housekeeping, laundry facilities, and breakfast arrangements, and we regret that these issues impacted your overall experience. Your comments have been shared with the appropriate teams to ensure that such concerns are addressed and improvements are made where possible. We take all guest feedback seriously and appreciate your observations, as they help us refine our ser... read more
Key card does not work half the time
Business response:
Dear Aireen, Thank you for taking the time to share your feedback. We appreciate your kind acknowledgment of your stay, and we sincerely regret the inconvenience caused by the key card issues. Ensuring a seamless and comfortable experience for our guests is very important to us, and your comments have been shared with our team to address this concern promptly. We value your perspective and hope you will give us another opportunity to provide a more reliable and enjoyable experience on your next visit. Sincerely, Hotel Manage... read more
The hotel receptionist was terrible. That’s all I have to say
Business response:
Dear Jaime, We sincerely regret that your recent visit did not meet the high standards we strive to provide. Your concerns regarding front desk service are taken seriously, and we apologize for the disappointment caused. Your feedback has been shared with our team to address the matter and improve our services. We truly value you bringing this to our attention and hope you will consider giving us another opportunity to provide a more positive and welcoming experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.