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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't use the kitchen. The area was not so clean. Animal feces.
worn down, not clean and the smell in the room was terrible
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the condition, cleanliness, and odor in your room. We understand how these factors can significantly affect the comfort and enjoyment of a stay, and we regret that your visit did not meet the standards you expected. While we cannot change what occurred during your stay, your comments have been shared with the appropriate teams to address these concerns and enhance the overall guest experience. We value your feedback ... read more
The best part of this hotel is the location—it’s within walking distance to many attractions, restaurants, and shops. Unfortunately, the rest leaves much to be desired. The staff are spread thin and inconsistent—some are very kind, others can be quite rude. The room I stayed in was not clean upon arrival, and despite assurances, it was never cleaned during my stay. The halls are often dirty, and trash is frequently left around the property. The mattress was lumpy and strange, covered in an unusual plastic that made sleeping ... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback with us. We sincerely apologize for the many concerns you encountered during your stay. The issues you described with the room’s cleanliness and the mattress’s condition are not typical, and we regret that this was your first impression. We are also sorry for the inconsistent interactions you had with our team and the challenges you faced when requesting service. The overall environment of our property, as you described, is equally concerning. Your feedback is taken se... read more
Found a roach in the room crawling near the sink (where bath towels are placed). Recorded a video, checked out the hotel because of this. The front desk was unbothered about the roach and would not provide me with anything showcasing I checked out of the hotel. Insisting it would not show I checked out until the 11am check out the following morning which was untrue. Guest relations was closed. So a 800 number for a hotel chain was useless as was any person I came in contact with. Will never book a hotel here nor will I ever ... read more
Business response:
Dear Guest, We are sorry for the experience you described. Cleanliness and attentive service are fundamental to us, and mentioning issues in your room is unacceptable. We also regret that our front desk team did not provide the support you needed when checking out early. This is not the level of care we aim to deliver, and we will be addressing these concerns immediately with our staff. Thank you for bringing this to our attention. We understand your frustration and disappointment, and we will work diligently to ensure this ... read more
The room was dirty, It looked like a hospital room, smelled like smoke although it was a non-smoking room and had signs of a roach infestation. Even for the price we got it for, it doesn't seem like a suitable accommodation.
Business response:
Dear Guest, We’re sorry to learn that your experience did not meet expectations. Our goal is to provide a welcoming and well-maintained environment for every guest, and it’s clear we fell short during your stay. Your feedback will be shared with our team so that the issues you encountered do not recur in the future. We are grateful for your patience and hope to have the opportunity to offer you a much-improved visit next time. Sincerely, Hotel Management
Room dirty, it was very noise all day and night. I don’t know where that come from if it was the ac .
Business response:
Dear Guest, Please accept our apologies for any disturbances or shortcomings you experienced. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible, so we can make you as comfortable as possible. We appreciate your patience and hope to have a chance to provide a more comfortable visit next time. Sincerely, Hotel Management
Staff. Very unprofessional. I spoke with the manager, Jose, after requesting a room clean. He told me it would be an additional charge and that they could clean that day. I said okay. The room was never cleaned, and the people at the front desk have such attitudes, along with lying about reaching out to the manager. She said Well, nobody is here to clean the room. What happened to hotels serving the customers, and let's start with having enough rooms cleaned that there is never a question of whether they have a room or not. ... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent visit. The lapse in service and lack of follow-through you described do not reflect the standards we aim to uphold, and we regret the frustration this caused. Your concerns regarding communication and professionalism have been shared with the appropriate teams to help us address these matters and make the necessary improvements. We appreciate your input and hope you’ll consider giving us another opportunity to provide a muc... read more
The pillow had a stain on it, you guys do not provide hair dryers. Did not have shampoo and stuff other than that it was great
Business response:
Dear Guest, Thank you for staying with us. While it is nice to hear that you had a satisfactory stay overall, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanli... read more
The room was uncomfortable. The breakfast was Tiny not much to choose from.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry to learn that your stay did not provide the level of comfort you expected and that our breakfast selection felt limited. Our grab-and-go offerings are designed for convenience, though we understand a wider variety would have been appreciated. Your comments have been shared with our team as we continue reviewing ways to enhance both comfort and guest satisfaction in future stays. We appreciate your input and hope you’ll consider giving us another opportunity... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.