This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heat did not work at all. The remote for the TV didn’t work properly so I had to get another one, and that one didn’t work, so I had to go back to the front desk and get another one. They had given me a room right by the freeway so I heard traffic majority of the night and it took awhile to get to sleep. And then in the morning after a shower there wasn’t a blow dryer to dry my hair with. So all in all it wasn’t a good stay.
Business response:
Dear Guest, We sincerely apologize that the heating system, television remote issues, freeway noise, and absence of a hair dryer negatively impacted your experience. This is certainly not the level of comfort and convenience we strive to provide. Your comments have been shared with our maintenance and front desk teams. We truly value your input and hope you will allow us another opportunity to provide a more pleasant and restful stay. Sincerely, Hotel Management
There were bugs in the room. I will never stay there again. It was so gross!
Business response:
Dear Guest, We are truly sorry to hear about the condition of your room and the presence of bugs, which is completely unacceptable and far from the standards we strive to maintain. Please know that cleanliness and guest comfort are top priorities, and your comments have been immediately shared with our housekeeping and pest control teams for review. We sincerely apologize for the distress this caused and hope you might consider giving us another opportunity to provide a much improved experience. Sincerely, Hotel Management
The place was dirty. There were cockroaches. You have to "ask" for shampoo but no one tells you. The shower drain was slow and tub filled. The shower head was in ill repair. It was disgusting and I will never stay in one of those places again.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your visit did not meet the standard of comfort and care we strive to provide. It’s clear this stay caused frustration, and we truly understand how disappointing that can be. Your observations have been shared with our leadership and maintenance teams so they can address both maintenance and communication gaps and reinforce service expectations going forward. Feedback like yours is taken seriously and helps guide meaningful improvements. While we understand yo... read more
Checked in at Extended Stay America Hotel located at 401 E. Santa Clara St., Arcadia, CA 91006 on 1/24/2026. Hotel stay was uneventful until 1/27 when hotel staff refused allowing me enter the room in the evening of 1/27/2026, claiming "room damage". The reason for the "room damage" was open window. Window was open in a normal way as intended. It can be opened and closed, in a normal regular way. Window was not locked nor fixed in place. There is no damage and was no damage. Nevertheless I was not let back in the room. Hotel... read more
Business response:
Dear Guest, We are genuinely concerned to learn about the difficulties you encountered, as this is not the type of experience we aim to provide. We regret that the circumstances surrounding access to your accommodation and communication created confusion and distress during your visit. We value the loyalty of guests who have chosen to stay with our properties over time. Your feedback has been shared with our leadership team. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more c... read more
the breakfast menu was very limited, the hallways were very dirty, they haven't vacuum at all in weeks, literally they were very dusty, and you can see the same cereal on the hallways carpet for the whole week
Business response:
Dear Guest, We understand how important a fresh environment and satisfying morning options are to an enjoyable stay. Your perspective regarding the variety offered and the overall condition of shared spaces has been noted and is appreciated. Guest feedback plays an important role in helping us identify opportunities to enhance comfort and presentation throughout the property. We value your input and the time you took to provide it. We hope you will consider staying with us again in the future, allowing us the opportunity to ... read more
The bed was very old but it was still ok… after a while I didn’t notice it until I moved. There were roaches and the building smells like it is notoriously toxic to humans. That’s why I left
Business response:
Dear Guest, Thank you for sharing your experience with us. We take concerns regarding overall comfort and cleanliness seriously and appreciate you bringing this to our attention. Maintaining a pleasant environment for every guest remains important, and your feedback will be shared with our team to improve areas that did not meet expectations. We value transparency and are committed to ongoing efforts that support a better stay. Sincerely, Hotel Management
The room felt dingy. The cleanlinedd standard was confirmed when we saw (and killed) 2 bugs in the kitchen area. The heater didn't work. So staff gave us extra blankets. There wasn't enough hot water. The staff said they couldn't get a technician in for the water heater since it was the holidays. Worst stay ever. The only reason we begrudgingly stayed was because we were just too exhausted to pack up again.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the overall condition of the room felt uninviting and that cleanliness concerns in the kitchen area caused discomfort. We also regret that the heating system did not function as expected and that the availability of hot water fell short, particularly during a time when rest and comfort were most needed. We understand how frustrating it can be to encounter these issues while already feeling tired, and we recognize how this impacted your decision to rem... read more
This hotel was nasty. It was old and run down. The bathroom was not clean. My room was just a few yards from the interstate and was very loud, so much so that I could not sleep. The heat didn’t work in my room and it was very chilly. I left the hotel after one night, despite having an 3 night reservation, and went elsewhere.
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. We understand how disappointing it can be to encounter a property that feels dated and poorly maintained, and we regret that the bathroom’s condition fell short of acceptable standards. We also recognize how disruptive excessive noise can be, especially when it interferes with rest and sleep. Additionally, we understand how uncomfortable it must have been to experience heating issues, particularly during cooler conditions. Your comments have been share... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.