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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was very bad location I was goods in a car all goods is stolen and hotel not do any thing and don’t have cctv cam in parking area my good is cost more Tom 100 thousand
The woman at the front desk was kind but I was lied to about being contacted for compensation due to roaches my last couple of nights.
My family and I checked in Sunday evening the outside of the hotel looked okay the inside was dirty not up to date. The pictures posted on line were not accurate. The room it’s self… refrigerator was spotless clean even the microwave. The bathroom was a different story, walls were dirty almost looked yellowish a lot of paint chipping everywhere the bathroom was gross someone’s hair was in it. I didn’t feel safe putting my one year old in it. I tried to make the best of the days to come but come the next morning I seen a big ... read more
Disappointed The people at corporate for Extended Stay in Monrovia/Arcadia need to tend to their locations. I came here with my husband and dog to relax, little rest was found due to the roaches crawling out of the light socket. The woman at the front was very sweet and helped us move rooms and make things right the best she could. We could tell she was overwhelmed and short staffed. It was further disturbing to find out that people are living in those conditions.
Not a good experience. Not a good experience. The room condition is different with the photo.
Business response:
Dear Yooshin, We're sorry to learn that your stay did not meet your expectations. We understand how disappointing that can be and will review this with our team to ensure better consistency moving forward. We appreciate you giving us the opportunity to host and will use your comments as we work to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
I was given a very nasty dirty room with food on the floor every where and they were flies flying around with a bad old food smell in the room and bed was dirty and just not clean at all
Business response:
Dear Samantha, We sincerely apologize that your stay began in such disappointing conditions. Walking into a space that hasn't been properly prepared is frustrating and far from the experience we want to deliver. The lack of attention to cleanliness and overall presentation is being addressed directly with our team to ensure this does not happen again. Thank you for bringing this to light. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, ... read more
Its very dumpy 8 motel vibes
Business response:
Dear Zamilah, We’re sorry to learn that the atmosphere and overall condition of the property did not meet your expectations. Creating a welcoming and well-maintained environment is important to us, and we regret that we fell short of our standards during your visit. Your feedback is valuable and has been shared with our team as part of our ongoing efforts to enhance the guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.