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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didnt go to breakfast. This olace needs lots of cleaning.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that the overall cleanliness of the property did not meet your expectations, as this is a fundamental aspect of a comfortable stay and one we take seriously. Your comments will be reviewed with our housekeeping team to ensure greater attention to the overall upkeep and presentation of our accommodation. While we understand you did not attend breakfast, we appreciate you noting your overall impression, as it helps us better understand where improveme... read more
My partner and I stayed here New Years Eve/ Day. At around 8am a lady worker unlocked our door & tried coming inside our room (thinking nobody was in the room). I stepped outside to see if it was room service & saw nothing. I’m only left to believe that they were trying to come inside the room to steal. I will not be staying here anymore.
Business response:
Dear Guest, We’re very sorry to hear about the distressing experience you described, and we take incidents involving privacy violations and security concerns very seriously. An entry attempt into an occupied room is concerning, and we understand how unsettling this must have felt, particularly early in the morning. Please know that matters of this nature are reviewed with urgency and care, and we will take appropriate measures to address the issue and prevent similar occurrences in the future. We sincerely regret the overall... read more
TV don’t work Very cheap quality towels and Linen We got kitchenware for only one room out of two rooms for two families WiFi is not free, Listing says free WiFi and TV Breakfast is horrible, black coffee, protein bars, packed cold muffins and Quaker Oats. Not worth for the money they ask for.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We would like to clarify that WiFi is included at no additional cost, though upgrades are available for a small fee. Also, our grab-and-go breakfast is complimentary, designed to provide a quick and convenient start to the day. However, we regret that these aspects fell short of expectations. Additionally, we apologize for any frustration caused by the TV. We truly value your observations, as they help us identify areas for improvement and better meet guest ... read more
The toilet in my room ran all day and night and would not flushhe properly. Since the maintenance crew was on vacation I had to move rooms. The new room smelled like molasses and the windows wouldn't open so cooking wasn't an option. The place is full of cockroaches.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We understand how disruptive it can be when room features do not function as expected, and we apologize that the alternative offered fell short of expectations. Your insights regarding upkeep and pest presence are concerning, and we will share them with the appropriate teams to prevent similar occurrences moving forward. Your observations are invaluable to us as we are always reviewing how we can uphold our standards and improve the level of care our... read more
The room was dirty, trash bag left in the sink, prime in the floor around toilet, dead bugs, hole in the wall and even after asking TWICE no one came to fix anything. Then the TV stopped working! Most of the staff were nice but being told they “didn’t have time” to come clean my room (and I was stuck for 4 days!!!) I gave up.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the discomfort you felt in your room and the lack of timely assistance, as we understand how frustrating housekeeping oversights and delayed responses can be. Your experience does not reflect the level of care and attention we strive to provide, and your comments will be reviewed internally to help prevent such lapses from repeating. We hope you’ll consider giving us another opportunity in the future to welcome you back so we can provide a more seaml... read more
I didn't use the kitchen. The area was not so clean. Animal feces.
worn down, not clean and the smell in the room was terrible
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the condition, cleanliness, and odor in your room. We understand how these factors can significantly affect the comfort and enjoyment of a stay, and we regret that your visit did not meet the standards you expected. While we cannot change what occurred during your stay, your comments have been shared with the appropriate teams to address these concerns and enhance the overall guest experience. We value your feedback ... read more
The best part of this hotel is the location—it’s within walking distance to many attractions, restaurants, and shops. Unfortunately, the rest leaves much to be desired. The staff are spread thin and inconsistent—some are very kind, others can be quite rude. The room I stayed in was not clean upon arrival, and despite assurances, it was never cleaned during my stay. The halls are often dirty, and trash is frequently left around the property. The mattress was lumpy and strange, covered in an unusual plastic that made sleeping ... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback with us. We sincerely apologize for the many concerns you encountered during your stay. The issues you described with the room’s cleanliness and the mattress’s condition are not typical, and we regret that this was your first impression. We are also sorry for the inconsistent interactions you had with our team and the challenges you faced when requesting service. The overall environment of our property, as you described, is equally concerning. Your feedback is taken se... read more
Found a roach in the room crawling near the sink (where bath towels are placed). Recorded a video, checked out the hotel because of this. The front desk was unbothered about the roach and would not provide me with anything showcasing I checked out of the hotel. Insisting it would not show I checked out until the 11am check out the following morning which was untrue. Guest relations was closed. So a 800 number for a hotel chain was useless as was any person I came in contact with. Will never book a hotel here nor will I ever ... read more
Business response:
Dear Guest, We are sorry for the experience you described. Cleanliness and attentive service are fundamental to us, and mentioning issues in your room is unacceptable. We also regret that our front desk team did not provide the support you needed when checking out early. This is not the level of care we aim to deliver, and we will be addressing these concerns immediately with our staff. Thank you for bringing this to our attention. We understand your frustration and disappointment, and we will work diligently to ensure this ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.