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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy. Bathroom floors and tub were dirt. Dust on the bed. Disgusting smell in 5hebloby and fourth floor. There was a room covered in plastic which i assume is because of some infestation. Disgusting. Never staying here again.
Business response:
Dear Oswaldo, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Carpets were dirty with stains and room smelled .
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectation of clean accommodation and for the inconvenience caused by the stains on the carpet. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret they missed the spot you mentioned. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Stone Age Mattress The bed was extremely uncomfortable. I felt like I was sleeping on a rock. Aside from that everything was fine.
Business response:
Dear Marla, Thank you for choosing us. We're glad you were pleased with the hotel and the services and had a pleasant time here. However, we apologize for the discomfort caused due to the bed being hard. We know how important it is to get a good night's sleep and rest well. Our guests and their recommendations are valuable, and we will share your comments with our leadership team to upgrade our bedding. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
Smelled bad
Business response:
Dear Sally, Thank you for taking the time to share your feedback with us. We are sorry you encountered an unpleasant odor during your stay. We take all guest feedback seriously and will work diligently to address the issue and ensure that it does not happen again. We hope to welcome you back and provide you with a better experience.Sincerely, Hotel Management
I hate that I am writing a negative review. The people that worked here were very nice. If I had time to fight and find another hotel I would have. The room was so dirty it didn’t look like it had been cleaned in a long time. Just the beddings and towels changed. The floors turn our feet and socks black. The refrigerator needed an outside scrubbing. Water pressure was so low I didn’t even attempt to wash my hair because it would have taken too long. Thankfully we were only there one night. You get what you pay for. This plac... read more
Business response:
Dear Jaclyn, Thank you for choosing us. We are sorry for not meeting your expectations. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. On the other hand, it is good to know you were pleased with the assistance of our associates. Please return to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management
When I arrived at the hotel my reservation was canceled because it was overbooked. Not to mention the guest before me were really angry already.
Business response:
Dear Florencio, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please feel free to reach out to us at the hotel for any further concerns. We hope you will st... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.