Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Cory, We're thrilled to hear about your positive experience at our hotel. At Extended Stay America, cleanliness and guest comfort are our top priorities. We're delighted that your room met your expectations and that you found plenty of towels and pillows for your stay. Thank you for choosing to stay with us. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Douglas, We are delighted you had a great experience at Extended Stay America and are glad our location was convenient for everything you wanted to do on this visit. Thank you for your generous comments and for highlighting the best features of our property. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Tasha, Thank you for choosing us and sharing your feedback. We are disheartened to hear about your experience. Our team strives to provide exceptional service, and we apologize if you feel otherwise. Your feedback is invaluable, and we will address any shortcomings promptly. We hope you will give us another chance to exceed your expectations in the future. Should you decide to give us another chance, we are committed to providing a much-improved experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Jose, Thank you for choosing us and sharing your feedback. We are sorry about the cleanliness and maintenance issues you encountered during your stay. It is unacceptable for our guests to experience such inconveniences, and we regret any oversights from our housekeeping. We will address these concerns with our housekeeping and maintenance teams to avoid this from happening again. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for br... read more

Business response:

Dear Tasha, Thank you for sharing your feedback with us. We're glad to read that your stay was fine overall. However, we apologize for any inconvenience caused by the missing amenities in your room and the lack of hospitable service at the front desk. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Kamika, Thank you for sharing your feedback with us. We are thrilled you appreciated our pet-friendly policy at Extended Stay America! Your furry friend is welcome to join you during your stay with us. We strive to accommodate all our guests, including their beloved pets, to ensure a comfortable and enjoyable experience. We look forward to welcoming you and your pet back soon!Sincerely, Hotel Management