Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Lisa,Thank you for sharing your thoughts. We're delighted that your experience was enjoyable enough to consider staying with us again. Ensuring our guests feel welcome and at ease is something we take pride in, and it's wonderful to know we met your expectations. We'd be honored to host you again in the future and look forward to providing an even better stay when the time comes.Sincerely,Hotel Management 

Business response:

Dear Manuel, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your experience. Providing a comfortable hotel experience and meeting our guests' expectations has always been our aim. However, we apologize for any discomfort caused by the noise and for the breakfast choices not being to your taste. We will certainly consider your remarks as we continue to improve our facilities. Apart from this, we hope you have had a pleasant stay. We hope to have the opportunity to serve you better in the future.Sincere... read more

Business response:

Dear Steve, Thank you for choosing Extended Stay America while you are in the city and for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time with us and that everything was to your satisfaction. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management