Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Guest, Thank you for reviewing your stay with us. It is nice to read that we met the majority of your expectations. However, we apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider givi... read more

Business response:

Dear Garik, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management 

Business response:

Dear Rebecca, Thank you for sharing about your experience at our hotel. However, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management