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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Burbank stay. Room was okay. The plug ins were all uncovered. There was no phone. The room had tape and film over what might have been a vent at one time. The amenities were not stored in the room instead you have to ask for them and many of them were not available. There was a fire alarm which one of the long term residents said it was a weekly occurrence. You can slightly hear the airport. Location is great. Silva was super nice.
Business response:
Dear Trinity, We appreciate your feedback and are glad you found the location convenient and the excellent service provided by Silva. We apologize for any inconvenience regarding the room's condition and amenities. Your comments will be shared with our team for improvement. Regarding the fire alarm, safety is paramount, and we take necessary precautions. We value your patronage and hope to welcome you back for an improved experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
This was a really nice stay. Right next to store and restaurants which is convenient. Cam at the front desk was very helpful and accommodating. Love that the room had a kitchen and the hotel offers kitchen supplies if need be
Business response:
Dear Joanna, We are thrilled to hear you had a great stay at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed our convenient location and helpful staff, especially Cam at the front desk. We are pleased you appreciated the kitchen amenities. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management
There was no breakfast as advertised. This is our second time here, same as before. Sheets were clean but thread bare. Floor was swept but needed mopping. Took 20 minutes to check in.
Business response:
Dear Mary, Thank you for sharing your experience with us. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We will share your valuable feedback with the appropriate team as we continually strive to enhance our future offerings. Moreover, we regret any cleanliness issues and delays in check-in that caused you discomfort. We will address this with our housekeeping and front desk team to ensure this is not repeated. Your comfort is important to us, and we'll strive to improve. We appr... read more
Good value for the price
Business response:
Dear Maryl, We are delighted to hear that you found Extended Stay America a good value for your stay! Providing excellent value for our guests has always been our goal, and we're pleased you were satisfied with your experience. Thank you for choosing our hotel, and we hope to welcome you back again soon!Sincerely,Hotel Management
I liked where I stayed especially since it was close to where I needed to go. Shopping and dining is within walking distance. Unfortunately, water was dripping from the tub/shower combo. I had to close the bathroom door to not hear it. I haven't been at an Extended Stay in a long time so it seems some things have changed in regards to plates and etc, which was fine. I didn't like that I was only provided a body towel. I would have expected a face towel too. Overall, I enjoyed my stay and wish I could have stayed longer.
Towels needed Upon arrival my room did not have any towels whatsoever period I called downstairs and then I went downstairs to pick them up. As instructed period there were 4 or 5 people waiting at the desk and when I mentioned I only needed towels. Although the clerk was busy, the manager often wasn't period she ultimately went and got me. The towels I needed
Business response:
Dear Lucinda, We apologize for the inconvenience you experienced during your stay regarding the lack of towels in your room. Providing essential amenities promptly is our priority, and we regret falling short of meeting your expectations. Your feedback regarding the delay in receiving towels will be addressed with our team to ensure prompt and efficient service in the future. We appreciate your patience and understanding during this time. We hope to serve you better during your next visit. Thank you for bringing this matter ... read more
Not favorably impressed. The room was not ready when I arrived 1 hour after the start of check-in. After another hour I still was not alerted that my room was ready. Once inside, there were no hand towels or face towels. The hallways and elevators were beaten up. The elevator swerved while ascending (thereafter I took the stairs). There was audible yelling in adjacent units.
Business response:
Dear Edward, We sincerely apologize for the inconvenience you experienced during your stay. It's concerning to hear about the delay in having your room ready and the lack of towels provided. Ensuring a smooth check-in process and providing essential amenities are our top priorities, and we regret falling short of meeting your expectations. Your feedback regarding the condition of the hallways, elevators, and noise disturbances will be addressed with our team to ensure improvements are made promptly. We appreciate your patien... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,896 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.