Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Guest,Thank you for bringing this to our attention. We’re sorry that the condition of the microwave was overlooked prior to your arrival. We understand how disappointing it must have been to encounter. Cleanliness is a priority, and we will address this with our team to ensure that all appliances are thoroughly checked and sanitized moving forward. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future s... read more

Business response:

Dear Guest, Thank you for choosing us and sharing your kind words about our front desk staff. We're thrilled they've provided exceptional service and made your stay comfortable. We'll be sure to share your appreciation with them. Extended Stay America is looking forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Guest,We appreciate your kind words about the staff and regret that the hotel's condition did not meet expectations. Maintaining a welcoming and comfortable environment is important, and we understand that updates can make a big difference. Your feedback is valuable, and we will continue working to enhance the overall experience for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management