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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I say it was all right would not stay there again Had to constantly go get a room key because the key was not working. Who ever lived above our room they bumped all night long. could not get towels are wash towels cloths from the housekeeper.
Business response:
Dear Guest, Thank you for reviewing your stay. We deeply regret the challenges with your room key and the disturbances from the neighboring guest. Our team is actively addressing these issues to ensure a smoother experience for future guests. We understand the frustration regarding the towels and appreciate your patience. Please know that this is not reflective of our usual standards, and we are committed to improving our services. We value your feedback and hope to have the opportunity to make it right in the future. Sincer... read more
Hmmmm!! I had asked for a blow dryer and was told they would take it up to my room After 2 hours I had to go down to get it myself. It states also that it has continental breakfast and there was no breakfast at all . This is the reason why I chose this hotel was because of the breakfast I thought I would wake up have breakfast and go to directly straight into work. Not!!!!
Business response:
Dear Eusebio, We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the delay in providing the requested blow dryer and the absence of the expected breakfast. This falls short of the service we aim to provide, and we regret any frustration it may have caused. Your feedback is crucial to our improvement, and we will address these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to make it up... read more
Very clean and safe
Business response:
Dear RAPHAEL, Thank you for your kind words and for highlighting our hotel's cleanliness. It's lovely to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe a clean space contributes to our guests' comfortable and enjoyable experience. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management
From the moment we walked in we were made to feel very welcome - in particular by Jenny, who no matter how busy she was would stop to make sure if we needed anything and to make us laugh. Nice place to stay - waa handy having the little kitchenette and saved us money. But also lots of yummy places to eat and great places to shop. Looking forward to our next stay.
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,855 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.