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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very run down, booked it online and then got there for a very late check in only to be told they had no rooms (including mine that I had already booked and paid for) stating they 4 dirty rooms, and if I wanted to stay id need to “upgrade” and pay the difference. Room was semi-clean but was obviously not Clean. Only had time to sleep there for 4.5 hrs then had to leave and No coffee bar @6am. Nothing was there.
Business response:
Rosa, please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Tv remote barely worked, was given a new one, still had to be within a foot to change volume and channel. Vents dirty in bathroom, soap scum around bath tub. Water barely trickled out the shower head. Floors in bathroom dirty. Sheets and pillows nice and clean and beds comfortable. Towels were clean. For the price would not stay there again, other options in the same price range. Location is great next to a mall, so plenty of things to do and eat.
Business response:
Thank you for your review. We are glad to hear you liked our location, however, we do apologize for the cleanliness and maintenance issue in your suite. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We're pleased you chose our hotel for your visit, and we hope you will stay with us again so we can make it up to you. Sincerely, Hotel Management
It was the perfect distance from the airport and not too far from Universal studios.
Business response:
Maribel, thank you for including Extended Stay America in your travel plans. We are glad to know our location was perfect for what you wanted to do on this trip. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Minimal amenities
Business response:
Connie, thank you for choosing to stay at our hotel. We hope your overall visit with us was enjoyable. That said, we are sorry if any inconvenience you had during your stay. it was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great hotel with awesome workers I enjoyed it they workers was very nice I will be going back
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,855 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.