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Extended Stay America - Los Angeles - Burbank Airport

3.2
  • Hotels
  • Burbank, CA

About this business

HospitalityHotels

Location details

2200 Empire Ave., Burbank, CA, 91504, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.23,571 reviews
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Kristy's profile image
Kristy 
3 years ago

What to say...we took this stay in stride. Check in was a snap, security was often moving through the parking lots, which was much appreciated. That's where the positives dissapate. Luckily there was a sign at the desk that instructed to call front desk if we needed dishes, cutlery and appliances ie coffee maker. No problem! We called and asked for those items. The hotel is sadly understaffed and I feel for the employees dealing with the impact...i believe they were trying their best to manage in a very challenging situation... read more

Business response:

Kristy, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and service issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for not meeting all of your expectations and for the inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management 

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Julio C 
3 years ago

The rooms in the beds need to be updated polycarpa needs to be changed cuz it smellsand up to standard to the new could use better water enfoque teachers utilizado gym Oracle pressurepressurerooms that are out there 

Ellen's profile image
Ellen 
3 years ago

Very impressive all the mod-cons for an extended stay. Comfortable bed! 

Maritza's profile image
Maritza 
3 years ago
Steve's profile image
Steve 
3 years ago

The check in process took way too long for a reservation that was already prepaid. The bathroom sink had a slow drain and took minutes to go down after each use. The kitchen fridge looked beat up and the cabinets wouldn't close all the way bcuz the appeared to be misaligned. Plenty of food options out and around the property along with plenty of security lighting outside 

Business response:

Steve, thank you for the great comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management 

Guillermo's profile image
Guillermo 
3 years ago
Albert's profile image
Albert 
3 years ago
Mario's profile image
Mario 
3 years ago
Patrick's profile image
Patrick 
3 years ago

great staff, no frills establishment. 

Business response:

Patrick, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport

How is Extended Stay America - Los Angeles - Burbank Airport rated?

Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,571 reviews. 

When is Extended Stay America - Los Angeles - Burbank Airport open?

Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.