Extended Stay America - Los Angeles - Burbank Airport

Business response:

Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we regret if we missed meeting some of your expectations. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jean, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Leah, thank you for choosing Extended Stay America. We are happy you enjoyed your stay overall and that you were pleased with our courteous staff and spotless accommodations. However, we are sorry for not meeting your expectations with the bed. Your comments have been shared with our team to see where we can make improvements. We regret the inconvenience caused to you, and we hope you will choose to stay with us again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Tarsha, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are happy you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Cortney, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Ross, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you had a great time with us and that you were impressed with our well-kept property. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management