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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My second home! The staff is amazingly warm and pleasant, just like family!
Business response:
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit Los Angeles. Sincerely, Hotel Management
Tangela was amazing!! We had an issue with the Wyndham and got stuck without a room at 1130pm bcuz they ended up giving our prepaid room to someone else that paid a higher rate. Tangela made our evening a lot smoother and stress free
Business response:
Lily, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Tangela went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
No stop for the tub :( Confusing on how to get dishes, WiFi, other amenities... Charging per night for a pet if you’re not cleaning every night is kind of ridiculous...
Business response:
Thank you for sharing your evaluation. Kindly note, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Since we are an extended stay property, our guests often bring their items like hair-dryers, toiletries, and other things, but these are also available upon request at the front desk. We are sorry if this was not explained at check-in. We also regret your disappointment with our pet-fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance ... read more
I have stayed here a handful of times and never had issues, but this last stay was not my favorite. The tv was not working right and at one point I couldn’t turn it off because the remote wasn’t working. The light near the desk table kept going on and off, I payed for the wifi upgrade and still had issues using my laptop to a point where I couldn’t even use it. The elevators were not working, but that isn’t a big deal. I also wasn’t able to get any snacks or water from the vending machine. Again no problem really since there... read more
Business response:
Thank you for being our loyal guest. Although your previous visits to our hotel have been comfortable, we apologize for the maintenance issues which impacted your recent stay. Your feedback is essential to us, and thus, your comments have been discussed with our team to take the corrective actions. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Great stay Friendly service
Business response:
Elizabeth, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
It was okay the restroom was clogged
Business response:
Thank you for the comments. We were sorry to read you were inconvenienced by cleanliness issues in your bathroom. We have alerted our team, and we are fixing the problem. Again, we are terribly sorry about this, and we look forward to having you back with us in the future. Sincerely, Hotel Management
No dishes in room! That was the point of reserving at Extended Stay, the option to prepare my own meals. There were no dishes in the room and when requested, many standard items were unavailable (bowls!?!?).
Business response:
Thank you for your review. We are sorry for your disappointment with our hotel policy and apologize we were not able to provide you the kitchenware. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The staff was helpful and kind It is a good price and in a good location to everything around
Business response:
Lele, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only liked our friendly staff and convenient location, but you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,855 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.