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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, I was not satisfied with the quality of this location, nor the personnel. The room amenities were alright, however the condition wasn't the best. The coating on the bathtub was chipping off in several places, the carpet has some bad tears, the refrigerator was dirty and dented, and the room phone didn't have any notations as to what buttons direct you to what area (front desk, housekeeping, etc.). Also, the two men working the front desk were not very helpful, and very slow to react. I called the front desk (guessin... read more
Business response:
First and foremost we would like to apologize for the poor service you received from our associates and the disappointing stay you had at our hotel. Please be assured, we have taken your concerns seriously and have shared it with our front desk team to make sure this is an isolated incident. We also apologize for the issues you had in your room. Your comments have been shared with the housekeeping as well as the maintenance team to be more diligent in their efforts so that our future guests’ do not encounter similar problems... read more
Just a bed to sleep in Nothing like the commercials presented it to be, plunged my own toilet with a plunger they gave me in a grocery bag, lol.
Business response:
Sou, thank you for choosing our hotel. We are sorry for the maintenance issue you encountered and regret the service delivered by our associates. We have shared your feedback with the appropriate team so that we can better serve our future guests’ experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Staff was great everything was as usual when I stay there
Business response:
Pattie, thank you for always making Extended Stay America your home away from home. We are charmed to know you had an excellent stay and that our team left a great impression once more. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Me gusta mucho este hotel
Business response:
Maria, thank you for being a guest at Extended Stay America. It is a pleasure to know you liked our offerings which made your experience an excellent one and that you returned without any complaint. Please visit us again when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,896 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.