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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never made it to property snow on fwy snow closure
Business response:
Dear JOSEPH, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We are sorry for your experience. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The worst stay ever The worst stay I ever had, promised breakfast and found out that they don’t offer that, and when I asked a refund they told me NO
Business response:
Dear Tamer, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
We stayed here for the “free on-the-go breakfast” but they only offered coffee.
Business response:
Dear Michael, We sincerely apologize for any inconvenience caused by the limited breakfast offerings during your stay. We aim to provide a satisfying experience for all guests, and we regret falling short of your expectations in this regard. Your feedback is important to us, and we will review our breakfast offerings to ensure they align with guest expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management
False advertising. Pictures are 20 years old. The place is horrible and nasty.
Business response:
Dear Edward, We sincerely apologize for the discrepancy between our advertised images and your experience. Your feedback is crucial, and we take it seriously in our efforts to improve. Rest assured, we are actively working to update our visual representations to reflect the current state of our facilities accurately. Please accept our sincere apologies for any inconvenience caused, and we hope for the opportunity to exceed your expectations in the future. Your comfort and satisfaction are our top priorities.Sincerely,Hotel M... read more
Refunded Immediately I stayed for 5 minutes before requesting a refund. The bathtub had visible rings around it, the kitchen area had splatter of sauce on the walls, bathroom outlets didn't work. The customer service was good and I was promptly refunded.
Business response:
Dear Jacqueline, We sincerely apologize for the disappointing experience you encountered during your brief stay. Your feedback regarding the cleanliness issues in the bathtub and kitchen area and the malfunctioning bathroom outlets is concerning. We understand the impact this had on your experience and extend our apologies. Please know that we take your comments seriously and will address these issues to prevent them from happening again. We are glad to hear that you found our customer service to be good and that you were pr... read more
INFESTED with cockroaches. Absolutely disgusting
Business response:
Dear Amber, We are truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused regarding the cleanliness issues. We aim to provide clean and comfortable accommodations and regret not meeting the standard we strive to maintain. We take such concerns very seriously and will promptly notify our pest control team to address this issue. Your feedback is invaluable in helping us keep our standards, and we assure you that we are taking steps to rectify this situation. We hope you will... read more
Very disappointed Was very disappointed with the overall quality of this place. A year ago was much better. Now it looks very poor. Graffiti in the elevator. Beds were not made up when first arrived. No snack in the morning as they claim.
Business response:
Dear Larry, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. It's disheartening that our property fell short of your expectations, particularly regarding cleanliness, amenities, and room preparation oversights. Please know that your concerns have been taken seriously, and we are actively addressing them to ensure improvements moving forward. We understand your frustration and apologize for any inconvenience caused. We value your patronage and ... read more
The room was dirty and the property itself is dated and worn down. The elevator is a death trap waiting to happen. Drops about 6” when you step into it and shakes terribly during descent. No towels or soaps in the room on arrival. They do not actually have breakfast. Instead there is a coffee carafe in the lobby. Room smelled like cigarettes even though it was a nonsmoking room.
Business response:
Dear Killian, Thank you for sharing your feedback. We apologize for the cleanliness issues you experienced during your stay. Rest assured, we take your comments seriously and will address them with our housekeeping team to ensure such lapses are rectified. Additionally, we appreciate your concerns about the condition of our property and the elevator. Your safety and comfort are our top priorities, and we will work diligently to improve in these areas. We hope to have the opportunity to better serve you in the future. Sincere... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.