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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The pits We got to the hotel and they said they didn't have any rooms available. I can't believe this happened
Business response:
Tracy, thanks for staying with us. We are sorry our hotel was overbooked and unable to accommodate you. Please reach us out at our hotel, so we can discuss this issue and assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you better the next time you are in the area. Sincerely, Hotel Management
could not sleep Fleas everywhere! left early!
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected. We regret the unwanted visitors you encountered in your room. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you at a future visit. Sincerely, Hotel Management
Business response:
Dena, please accept our apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Blamed for missing screen A guy that works there wanted to argue with me n try and call me a liar when I told him! Their was no screen on our window the whole tkme we were there
Business response:
Elaura, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us, and we hope you will allow us the opportunity to regain your trust in the future. Sincerely, Hotel Management
Stay away!! The room smelled like the inside of an old fridge. The tv was small comprare to other hotels, the room was outdated, the furniture. I witnessed at the lobby one of the customers reporting a theft of his room and the front desk lady seemed she didnt care. She didnt seem preoccupied for the guy, the guy had to keep asking questions even to call police. Would not recommended to anyone.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. Thank you again for your candid feedback, and we hope you will give us an opportunity to make this up to you on a... read more
Cheap and it shows Drab surroundings, surrounded y freeway, minimum breakfast , friendly staff. It’s a place to sleep, but the pillows are wafer thin
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don't do it! I booked this hotel for my sister and her kids. Unfortunately, all that was left was a smoking room when I booked it, but I advised her to see if there might be a non-smoking available when she got there. She got to her smoking room and it smelled like someone had just finished off a joint. Apparently, smoking also includes marijuana? She asked to be moved. She was moved to a room where the people above her stomped around the entire night. She tried to call the front desk to be moved and no answer. They ended up... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
On behalf of our entire team, we apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Yuck Reminded me of a yucky dormitory. No plates, silverware. No blow dryer. Not nice rooms. Just no place I’d want to go again. Dark and dreary.
Business response:
Jane, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience you had and hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,490 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.