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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
not good at all not very pleasing at all. that,s really all I have to say!
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Hotel Management
loud plumbing Couldn't sleep every time someone would shower I could hear the plumbing
Business response:
Maritin, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with the noise. We have discussed your comments with the team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
Untrust employees The stay was good after they transferred me to a room that’s newer n the air conditioning works. Then it was better. But I called the next day bcuz I had forgotten my sheet that I always bring wth me during my travel. Apparently it’s not there. That means it was not turned in to people that forgets things. So that means your employees takes it home. They should have waited at least a week to take it home. That is stealing!!! That was an expensive sheet that my daughter gave me. Now they say it’s never repor... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Disappointed in breakfast and "free" Internet The WiFi was supposed to be free, and it was, but it was so slow that I could not stream a single video. I ended up having to use my phone's data to stream video--which worked fine, which should tell you just how slow the Internet there is. If you want real Internet, they ask you to pay for it. Hence, it's not really free. Lies. The breakfast consists of small wrapped muffins and granola bars. No juice, just coffee (I don't partake). Packets of hot cocoa mix and packets of oatme... read more
Business response:
Chris, thank you for reviewing our hotel. Please accept our apology for the concerns you outlined. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Bring a mask It was bad it smell like a Indian casino full of smoke.. that when i check out i had to buy new clothes
Business response:
Omar, thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
my room was old, the toilet ran all night the tv was not working and the hotel staff came and i had to watch it turned sideways and some of the channels did not come in very well.
Business response:
Barbara, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider visiting us again so that we can make it up to you. Sincerely, General Manager
Cheap existence. Provides a basic stay. If you expect comfort, look somewhere else. Breakfast included means coffee, tea and some sugar loaded muffins. Cleaning is done once a week and that only if you stay longer than a week. I extended my stay 3 times for 3 days at a time and still had to pay for cleaning. Kitchen is useless unless you insist on getting utensils and you might be on a wait list for weeks. Most lamps don't work. Maintenance can take days. You get used to reading in the dark by then.
Business response:
Javed, thank you for your review and for choosing to stay at our hotel. We are happy you liked the service offered to you. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. I will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, General Manager
Business response:
Mary, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Theft theft warning ⚠️ Stolen my phone and rude stuff
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,490 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.