This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Property was fine, however this reservation was booked 3 months prior to our stay and we reserved a double. When we got there, we were told we were put in a room with a king and would have a cot. This was an unpleasant revelation after a full day of walking through the Anaheim convention center.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Bedsheets,Pillow cases stink,Instead of white it is yellowish,need to improve.
Business response:
Thank you for choosing our hotel, and we apologize for the housekeeping issues you experienced during your stay. We will use your comments constructively to make sure we don't make the same mistakes going forward. We hope to have you as our guest again. Sincerely, Hotel Management
Worst hotel ibe been in a long time. No ice. So called breakfast was nothing! Sunday morning 8:00 one coffee was empty the other cold
Business response:
We apologize you were unable to take advantage of our complimentary grab-and-go breakfast and regret the inconvenience it caused. We will be sharing your concern with our team so we can prevent this from happening in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Claudia, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel canceled our reservation literally a few minutes before check-in.
Spend your money somewhere else The hotel was dated and TV kept turning off....police were outside the hotel when I arrived one afternoon....first morning I woke up and had to go outside to my car found a man sleeping
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectation and regret the inconveneince it caused. We work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We are very sorry this occurred during your stay, and we truly hope you will redeem us an opportunity in the future. Sincerely, Hotel Management
Only an ok stay. Not worth the price. The front staff didn’t communicate well, so we would be told one thing from one staff member go in and talk with another staff member and they had no clue what I was talking about. Pillows were like sleeping on rocks and the bed was so hard like sleeping on floor. The breakfast was almost non existent as well.
Business response:
Andrea, thank you for being our guest. We apologize or the poor service delivered by ou team. Also, we are sorry for the discomfort you experienced from the bedding and that our breakfast choices weren’t to your satisfaction. Your feedback has been discussed with appropriate individuals in an effort to enhance service and our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,490 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.