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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was really satisfied when I stay here last year. so I visit here again last month. BUT! I was really disappointed with this hotel. Cups were not clean, and then THERE ARE LOTS OF HAIR ON BED! IT WAS TOO DISGUSTED. SO I SLEPT ON BIG TOWEL ALL NIGHT LONG!!
Business response:
Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness issues you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Nothing in room All of the sundries that would normally be in the room were at the front desk so, shampoo, hair dryer etc. you had to go down and ask for them at the front desk. Also the continental breakfast was broken down at 9:30am, and we had no prior notice that it ended, (the packet we received didn't show what time that the breakfast ended.) The beds were very hard, and the clerk said that they were brand new. If so they purchased boards not mattresses.
Horrible experience No soap, dirty stained towels, stained yellow pillows and blankets. Shower burned me. Couldn't turn off water. My dad had to come turn off the shower with a wrench . No maintenance man on call.
I would not bother next time Well first off there were only two towels and one washcloth in a room supposedly for two people. No soap in the bathroom at all, people at the front desk new there was problems and didn't even bother to tell people when they check in that there's no soap in the rooms. Very poorly managed!
Hotel from Hell!!! I have been a "Road Warrior", traveling on the road for business for almost 35 years. In all that time, my one night stay at Extended Stay in Chino was one of the worst experiences I have ever encountered. As I pulled up to the hotel, their was a Police presents in the parking lot, with over 8 police vehicles in the load and unload area and nearby parking lot. As I proceeded to check into the hotel, it took almost 10 minutes to find me a room, as I was informed that most of the available rooms had not been... read more
Business response:
Thank you for the feedback about your recent stay at our hotel. The situation you described involving our front desk personnel, housekeeping and maintenance is truly regrettable. I will meet with our entire staff to review our cleaning procedures and customer service policies. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Your feedback will help us in our efforts to continually improve our hotels. We hope that you w... read more
o.k. would not stay again Difficult to find. Corporate Center Corporate Center Ave was hard to find. Coffee pot in room NO coffee. pot was not clean. TV cable was loose reception was poor
Business response:
Thank you for taking the time to write a review of your stay at our hotel. The situation you described with the coffee pot in your room is not acceptable, and I sincerely apologize for your experience. I also apologize that you found our hotel difficult to find. To make sure this doesn't happen again, I am using your comments to coach my staff. We continually work to improve our hotel, so I really appreciate your feedback. I do hope that you will give us another the next time you are in the area.
Don't think I'll stay there again. Other than the friendly front desk staff, I had a lot of issues with the room. When booking the room I paid for a king size bed. When I walked into my room, my bed was as small as a full size. I called the front desk and they accomodated me right away. Their was no toiletries in the room and no toilet paper. I checked in pretty late, so I had to leave my room in the middle of the night to pick some up from the front desk. The nightstand was dirty and had a sticky substance on its side. I'm ... read more
Business response:
Thank you for taking the time to write a review of your stay. The cleanliness of the room and the absence of toiletries you described is not acceptable and I sincerely apologize. In response to your feedback, I am coaching my staff to ensure this experience is not repeated. We continually work to improve our hotel, so I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never again I booked thru expedia using their 40% off undisclosed "brand named hotel" and was placed at this hotel... First of all it wasnt 40 percent off the regular price. When we arrived we were given a smoking room, despite our non smoking booking and we had our 2 little kids with us. The next day I asked to be moved to a non smoking room because the whole floor reeked like smoke. When we got our new room, we found hair in our sheets, stains in our covers, bathtub also still has hair in it ... My kids were horrified. I a... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,329 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.