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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor quality room and poor management . Poor quality of rooms, friendly staff, management could not take 5 minute from their day in or 8 day stay to address our issue with the room maintenance. Will NEVER stay at this location again under this management.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The bed as theonly good thing about our room. Are used to live in Chino Hills, it’s very upscale community. But this hotel does not keep up with the local surroundings. after we checked in and went to our room, we open the door and was practically knocked over with a smoky smell. We went back to the Desk and explain that we had booked a non-smoking room in this room is clearly not. We were told they didn’t have any other rooms available that evening. I sat down to review my Expedia booking, then all the sudden lo and behold ... read more
Business response:
We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Confirmed reservation, gave away my room I reserved the room in November (17) for a wedding I was attending in July (18). The day before, uaing the messaging feature on the website, I sent thru a message stating I would be arriving around 11:30 p.m. and wanted to notate late check in. The day of the reservation, I called during both shifts. Let them know I would be arriving late. They assured me my reservation was fine. I arrive at the hotel at 11:15 p.m., driving from Phoenix, after work (6 hours). Hotel checks me in, ev... read more
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Reservations don’t mean a thing Reserved a king for my honeymoon night. They sold out when I checked in and only had queen left. No opposition. Room smelled like smoke and bed was uncomfortable
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better stay going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Manage... read more
The morning staff was rude in a very polite and professional way so as not come across in a particular way. Again, "rude", but in a "very polite and professional way", however.
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence Sincerely, Hotel Management
Expedia posts it serves bfast it doesn’t it’s coffee and muffins a bit misleading
Business response:
Patsy, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Decent if you don't mind worrying about drug users 1st night was ok the 2nd and 3rd were a little scary. Numerous meth users, paraphernalia for making meth laying in parking lot, large dogs off leash allowed to poop under the main floor Windows, room key barely worked as room lock was sketchy and hotel main areas were not cleaned the entire time we were there. For 3 days there was spilled laundry soap down the hallway that was never cleaned up. Free breakfast is granola bars, packaged muffins and oatmeal packs. I definitely... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,490 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.