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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Noisey 1st floor extremely noisy. Upstairs unit stomping on the floor through out the night and day. Dogs barking in hallways, people talking laughing all hours. Night clerk 1st night rectified situation immediately but continued the next day. Dog poop along the walkway on the entry.
Business response:
Sandy, thank you for being our recent guest and for sharing your experience.We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all thosein the immediate vicinity.We are also sorry for the cleanliness issues you encountered. Your feedback will be shared with the appropriate team for review and action. We are sorry you had an uncomfortable stay and hope you will give us a chance to serve you... read more
There are some guests using marijuana on the property!!!!
Business response:
Thank you for letting us know of the issues with your stay, and please accept our apology on behalf of other guests smoking. Our policy allows smoking in certain areas, and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to you before your departure and we hope that you will give us another chance to restore your faith in us. Sincerely, Hotel Management
Ac did not work on a really hot 95 degree day. We called to let them know they said there’s nothing they can do till tomorrow at check out to let them know so they can fix !! Disappointed paid a good amount for this hotel for the bad service!! Was so hot all night ! The bed every time I’ll move it will make so much noise !
Business response:
Jess, thank you for choosing us. We are sorry for the maintenance issue you had and that our staff was unable to resolve it to your satisfaction while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team to ensure this never happens again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Shower has no water pressure The only thing that was worth the review was the shower. Horrible water pressure and lack of hot water it was like warm at best. Couldn’t even wash off the soap due to lack of water pressure. Could of done better with a garden hose.
Business response:
Justin, thank you for being our guest. We sincerely apologize for the inconvenience you had with the shower in your bathroom. Your feedback has been discussed with the maintenance team for review and action. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Much improvement needed Check-in took 20 minutes, as they over booked double bed rooms and were literally ready to give people two rooms to accommodate beds, as if the beds were the problem, most parents aren’t going to have their small children staying in a room by themselves. That wasn’t my issue, I just don’t see why a hotel would use double beds instead of queens in rooms of that size. Regardless, the beds are comfortable and the AC was perfect. Elevator needs a serious service, thought we were stuck when the elevator bo... read more
Business response:
David, thank you for being our guest. We apologize for the reservation issue and the inconvenience experienced with the elevator. Please be assured that we're investigating about the matter regarding and are taking appropriate steps to ensure such an incident does not repeat in the future. We have also discussed your feedback with our maintenance team regarding the elevator for review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Dirty. Dogs everywhere and currently reconstruction. Breakfast sucked
Business response:
Thank you for being our guest. We are very sorry for the issues you went through due to the on-going construction. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
We were not told at check-in that there would not be any maid service for our overnight stay-we came back after 16 hours to a dirty room, dirty towels and an unmade bed. We were very disappointed-no hair dryer in the room. Fortunately I brought my own-
Business response:
Thank you for sharing your feedback. We are sorry our hotel policies were not explained to you upon arrival and regret the inconvenience caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, amenities such as toiletries and other items such as hairdryer are kept at the front desk and are complimentary. We hope to have another opportuni... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,490 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.