Extended Stay America - Los Angeles - Chino Valley

Hassan 

on Expedia

10 years ago

roach motel not enough towels, a roach in the drawer, no cups and utensils. Had to call the front desk for utensils and the girl took over 45 minutes to bring them up after i called the front desk to remind her. Was not pleased. Requested a non smoking room and was put in a non smoking room on a floor where ll the other rooms are smoking rooms. Hallway smelled of smoke. 

Anonymous 

on Expedia

10 years ago

WATCH OUT!! THEY CHARGE $10/DAY TO CLEAN THE ROOM Otherwise it is about what you would expect. This deceptive money grab miff's me in the same way charging "resort fees" for parking and wifi. At the corporate level executives tasked with justiying their outrageous salaries, choose to deceptively market their properties by hiding fees in a one time money grab - INSTEAD of focusing their expertise on making the property and experience exeptional for the $$ spent. They carefully A/B test and measure these before acting. On prin... read more

Anonymous 

on Expedia

10 years ago

Horrible The walls at this hotel are Way too thin! You can hear everything. I could here the people next door to us arguing and being intimate the whole night and I could not sleep because of it. you can hear when they flushed the toilet or took a shower, I could hear the people walking around upstairs and through the halls. I was not very satisfied with my stay at all. I would never stay here again....EVER! 

THC 

on Expedia

10 years ago

Just a really basic hotel - no amenities This is just a really bare bones hotel. Nothing is provided in the room. Fan is loud on the HVAC unit and kept waking us up. It is clean enough, and bed is ok. But just not a place I would recommend. 

Chris 

on Expedia

10 years ago

Room smelled bad The hotel was ok. Room was a little run down. Shower curtain rod had been relocated without patching old holes. Room was supposed to be non-smoking. I don't know if it was actually a non-smoking room but it had a bad smell that they were trying to cover up with room freshener. In fact there was what looked like a dryer sheet stuffed in the vents of the room HVAC to presumably make the room smell better. 

marco 

on Expedia

10 years ago

Complaint Had to call front desk twice, because the people in rm directly above us wouldnt stop running jumping and pounding on our ceilng, i believe when they were told something it made it worse. We had to be up at 530 in morning for daughters club soccer game. Needless to say didnt get much sleep, beds small, my husband is 6ft, bathroom was dirty, carpets stained. 

David 

on Expedia

11 years ago

So So