Extended Stay America - Los Angeles - Chino Valley

Business response:

Dear Gracie, We apologize for the maintenance issues that have arisen. We understand the inconvenience this has caused and assure you that we are taking all necessary measures to resolve the situation as expeditiously as possible. We understand the importance of efficient and reliable plumbing systems and are doing everything we can to restore normalcy as soon as possible. We appreciate your patience and understanding during this time.Sincerely,Hotel Management 

Business response:

Dear Jose, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable with many in-room amenities and that our location was ideal for your travel needs. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for posting your comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. However, please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We look forward to sharing your comme... read more

Business response:

Dear Jennifer, Thank you for staying with us and for taking the time to leave your comments. We are sorry for the noise issue you reported due to our hotel location, which is close to the highway. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Erika, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our spacious rooms, comfortable beds, and outstanding service met all your expectations! Thank you for appreciating Angie; we look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management