Extended Stay America - Los Angeles - Glendale

Business response:

Dear Guest, Thank you for being our guest and taking the time to share your review with us. We’re glad your stay was acceptable, but our goal is to make every visit exceptional. We apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that the kitchen's convenience and comfortable accommodations made your stay enjoyable, especially while visiting local attractions with your family. It’s wonderful to know that our team contributed to a positive experience and that the room met your expectations for cleanliness and comfort. Thank you for taking the time to share your kind words, and we look forward to welcoming you back to Extended Stay America for another relaxing visit. Sincerely, Hotel Management 

Business response:

Dear Windie, Thank you for including Extended Stay America in your travel plans! We’re happy to have been part of your trip and glad we met your expectations. We truly appreciate your rating and look forward to being your hotel of choice whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Maria, Thank you for taking the time to share your feedback with us. We regret that our complimentary breakfast did not fully meet your expectations. We have taken note of your suggestions regarding additional items and will consider them as we continually work to improve our breakfast offerings. We appreciate your input and hope you will give us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management 

Business response:

Dear Vinay, Thank you for taking the time to share your feedback with us. While we’re pleased to know that our team provided you with attentive service during your stay, we regret that the surrounding area did not fully meet your expectations for a family-friendly environment. Your input is invaluable to our improvement efforts, and we hope you’ll consider giving us another chance to provide a better experience on a future visit. Sincerely, Hotel Management 

Business response:

Dear Karina, Thank you for sharing your feedback. We are disappointed to learn that your stay did not meet your expectations, particularly regarding the cleanliness of the room and the condition of the sofa bed. Maintaining a clean and comfortable environment is very important to us, and we regret that this was not reflected during your visit. Your comments have been shared with our team to guide improvements. We sincerely apologize for the inconvenience and hope you will consider staying with us again, allowing us to provid... read more