Extended Stay America - Los Angeles - Glendale

Business response:

Dear Guest, Thank you for taking the time to share your thoughtful feedback about Extended Stay America. We’re pleased to know that your arrival set a positive tone and that Cassandra left a memorable impression with her warmth and attentiveness. Feedback like yours is truly valued and serves as wonderful encouragement for our team. Your kind remarks will certainly be shared with her. We appreciate your comments and look forward to welcoming you again on a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We understand how important it is for all in-room features to function as expected, and we regret that this aspect of your stay caused inconvenience. Guest comfort remains a priority, and comments like yours help bring to light items that may need further attention. We appreciate you taking the time to let us know, and hope you will consider staying with us again, so we can provide a more seamless and comfortable experience on your next visit. Sincerely, Hotel Manageme... read more

Business response:

Dear Guest, Thank you for taking a moment to share your impressions with us. We are pleased to know that your experience included positive interactions with our team and that the convenient parking added value to your time with us. Providing ease, comfort, and a welcoming environment remains an important focus for us, and feedback such as yours reinforces those efforts. We truly appreciate you choosing Extended Stay America and hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management