This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn’t take shower because my shower room faucet came off. They said they might not fix it. But they didn’t clean both room. One of my chest of drawers was broken.
Business response:
Dear Gan, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the shower faucet and the cleanliness of your room. Your comfort is our priority, and we regret that we did not meet your expectations during your stay. We take these concerns seriously and will address them with our team to ensure improvements are made. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Ma... read more
??
Location etc
Business response:
Dear Ariel, Thank you for being our guest. We are glad our location was convenient for your stay. However, we regret any inconvenience that may have affected your comfort. It is never our intention to disappoint our guests, and we will do our best to ensure your next visit is flawless. We look forward to welcoming you back and providing a seamless experience.Sincerely,Hotel Management
Overall good experience Overall good experience. Kitchen pots and pans were unusable tho; old cut up toxic. The bed also had metal sticking out the end of it for a footboard but stuck out enough that I ran into it a few different times and it cutting my leg. They we are repaving the parking lot while I was here and so for a day or two parking was an inconvenience. Things were worn but overall taken care of. Because it’s an extended stay hotel there isn’t a whole lot of customer service so if you’re looking for that this isn’... read more
Business response:
Dear Tammy, Thank you for your feedback. We’re pleased to hear you had an overall good experience, but we apologize for the issues with the kitchen items, bed, and parking inconvenience. We also appreciate your comments on the breakfast offerings and will review them for possible improvements. We strive to provide a comfortable extended stay experience and will address these concerns to enhance our services. We hope to welcome you back for a better stay in the future.Sincerely,Hotel Management
Good for the Price We have stayed here before. It is not a luxury experience but clean, worth the price and nice neighborhood. A little bit of a smell in the hallways but the room was fine.
Spacious room that are outdated. And need some upgrades badly. Staff was great.
Business response:
Dear Randy, Thank you very much for reviewing your recent stay at our hotel. It is nice that you were pleased with the stay and found your room spacious and staff-friendly. Your feedback is very valuable to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need updating. We will share these notes with the concerned team. Until then, we will keep serving you with the best service. Please stay with us again, as it would be a pleasure to welcome you back fo... read more
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 3.4 star rating with 2,134 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.