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Extended Stay America - Los Angeles - Glendale
- Hotels
- Glendale, CA
About this business
Location details
1377 W. Glenoaks Blvd., Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is great
Business response:
Dear Arvin, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management
I think I would give this hotel another try. We were able to check in however the housekeeping was not done with our room. She came back while we were getting ready and in a rush wich was inconvenient regardless of them being very nice.
Business response:
Dear Alma, We appreciate you taking the time to share your feedback about your stay with us. We continually strive to improve our services and are pleased you had a comfortable experience. However, we are sorry that some concerns prevented it from being perfect. We sincerely appreciate your dedication to staying with us again, as we would love to have the opportunity to provide you with an even better experience.Sincerely,Hotel Management
Ok for price they asking. If you looking for place just to sleep it’s good enough. But if you will spend some time in the room I would suggest looking for a better place
Business response:
Dear Ruslan, Thank you for evaluating your recent stay with us and sharing details about your visit. We are glad you had a pleasant stay overall at a great value. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel Managemen... read more
Staff was very kind and professional, the room was a bit dirty but great in size and amenities
Business response:
Dear Alma, Thank you for sharing all aspects of your stay with us. We appreciate knowing how much you liked our staff, but we want to apologize for the housekeeping issues you had in your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
While i understand people stay at these types of hotels long term, our hotel room waa clearly lived in for a while and was dirty. The fridge had a ice cream wrapper in the freezer, there were also pieces of onion skin on top of the refrigerator. Also, our room smelled heavily of cigarettes, and you can tell they tried to air out the room before our arrival as our window was cracked open. We had a queen sized bed and it was such a noisy bed. Everytime you rolled over in bed it made so much noise it would wake up my partner. T... read more
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. On a more positive note, we are glad you enjoyed other aspects of your stay, most notably our staff. Thank you for staying with... read more
If you’re a smoker and love smelling like an ash tray this place is for you. The bathroom sink, pillow, walls, etc reeks of cigarettes. Not the cleanest. Several fruit flies in the room. They call you at 10:40am to ask why you haven’t checked out. Very unsafe. Man with a mask followed us inside the hotel. Thankfully a guest was in the lobby and left. I wouldn’t book here again.
Business response:
Dear Edi, Thank you for sharing your experience. We are sorry to hear that your experience with us was not up to your expectations. We take cleanliness seriously and will work to ensure that our rooms meet the highest standards of hygiene. We are also sorry to hear about the man with a mask incident. We have strict protocols in place to ensure the safety of our guests and staff, and we will investigate this matter with our team so it does not happen in the future. We genuinely hope this unfortunate situation will not prevent... read more
Frequently asked questions about Extended Stay America - Los Angeles - Glendale
How is Extended Stay America - Los Angeles - Glendale rated?
Extended Stay America - Los Angeles - Glendale has a 3.4 star rating with 2,107 reviews.
When is Extended Stay America - Los Angeles - Glendale open?
Extended Stay America - Los Angeles - Glendale is open now. It will close tomorrow at 12:00 a.m.